Job Description

We are looking for a motivated and proactive Customer Success Specialist to support our growing customer base. As a Customer Success Specialist, you will be a trusted partner to our customers at every stage of their journey with 8tree – from Pre-Sales, through Go-Live, Post-Sales, and Renewal stages. You’ll ensure our customers derive maximum value from our technology, feel supported, and are positioned for long-term success. You will work closely with our business development team and our applications engineering team to drive meaningful customer outcomes.

8tree is the global leader in AR-enabled 3D precision surface inspection tools. Our customers include the world’s leading aerospace, aviation and wind-turbine blade companies.

Tasks

• Nurture and develop lead relationships during technical discovery phase, with a focus to support progression through the sales funnel
• Own and guide customers through onboarding and product adoption
• Ensure successful system deployment and integration into customer workflows. This includes long-term planning, executing, and progress monitoring
• Cultivate strong relationships with technical and commercial counterparts at customer site
• Proactively engage with customers (including online, or in-person) to understand goals, patterns, challenges, and opportunities
• Conduct product demonstrations (online or in-person) and facilitate effective technical discovery session
• Identify churn risk and partner internally with various stakeholders to deliver corrective actions
• Lead renewal discussions and identify expansion opportunities
• Build customer advocacy through case studies, testimonials, and references

Requirements

• Experience in customer success, account management, or related client-facing role (must be in a technical domain, e.g. B2B SaaS)
• Technical Degree (e.g. bachelor’s in aerospace, mechanical, or industrial engineering), or training in technical field. Exposure to business or communication is a plus.
• Fluent German and English language skills; Skilled at simplifying complex technical concepts for a diverse audience
• Strong cross-functional collaboration skills with high business acumen
• Familiarity with CRM and customer success tools
• Enthusiasm and eagerness for driving customer success
• 60%+ travel (scheduled in advance, often international)

Benefits

• Be part of a dynamic, diverse global team that builds on mutual support and collaboration
• Work alongside an agile, multidisciplinary team where you’ll gain broad business exposure
• Ongoing upskilling and learning opportunities that support both your professional growth and 8tree’s business success
• Independence and flexibility to manage your day-to-day work commitments and schedule
• Opportunity to have direct impact on industrial quality and public safety across the aviation and wind energy industries

8tree is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

You will work with talented, intensely motivated, and supportive co-workers across our offices in the US, Germany and Malaysia.

If the role and requirements below describe you and your interest, then we would love to hear from you!