MP Solutions Ltd.

Customer Success Specialist (Multilingual)

MP Solutions Ltd.  •  Debrecen, HU (Remote)  •  18 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

📍 Remote (FR / DE) | On-site – Debrecen (EN only) | 🕘 Monday–Friday, daytime schedule

International partners of MP Solutions are looking for Customer Success Specialists with strong language skills to join their growing support teams.

If you enjoy building long-term customer relationships, supporting business outcomes, and working in a structured, international environment while using your language skills daily, this role is for you.

Your responsibilities

  • Build and maintain strong, long-term relationships with customers
  • Support customers throughout their lifecycle via proactive and transactional interactions
  • Understand customer business objectives and define what success means to them
  • Drive customer success plans and support value realization
  • Identify and manage churn risks
  • Identify growth and expansion opportunities
  • Handle incoming customer inquiries related to products, services and administration
  • Support customers and internal teams with billing and administrative activities
  • Work closely with global internal stakeholders and teams
  • Provide accurate, reliable information adapted to the customer’s level
  • Ensure compliance with data privacy and security policies

Working hours

  • Remote roles: 08:00–17:00 or 09:00–18:00
  • On-site (Debrecen): 09:00–18:00 or 10:00–19:00

Requirements

  • What we’re looking for
    • Fluent English (C1)
    • One of the following language setups:
      • French + English (C1)remote
      • German + English (C1)remote
      • English only (C1)on-site in Debrecen
    • Previous experience in Customer Success, Account Management or Customer Service
    • Customer-centric mindset with strong empathy
    • Excellent communication and follow-up skills
    • Strong organizational and problem-solving skills
    • Ability to work independently and collaboratively

Benefits

  • What we offer
    • Paid, structured training program and supportive onboarding
    • Competitive salary, based on language and location
    • Cafeteria benefits
    • Stable, long-term opportunity in an international environment
    • Regular team-building and engagement activities
    • Supportive, professional team culture
MP Solutions Ltd.

About MP Solutions Ltd.

MP Solutions Ltd. is acting like a Professional staffing service provider focusing on RPO solutions and RPO Agency, with a respected track record rolling over two decades.

Beside delivering effective services to the Hungarian Market, over the past few years MPS turned into an international way, have secured numerous projects in both the U.S. and Europe, achieving an outstanding success rate in their execution.

Both our founders and the Management Team have unique experiences in the various international and domestic recruitment projects and have faced multiple technology and non-technology ramp-ups.

Our flagship division, the Recruitment Process Outsourcing (RPO) department, is committed to delivering diverse, high-quality professional services tailored to your specific needs, offering both complex and alternative solutions.

MPS Digital provides professional end-to-end nearshore software development services and custom software solutions. Whether you require fully managed development teams or individual experts to augment your projects, MPS Digital delivers professional end-to-end solutions.

MPhackS provides custom made professional online-offline events, activities to help with your recruitment, employer branding and innovation needs.

We provide measurable outcomes from Central Europe in response to your unique business requirements.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Budapest, HU
Year Founded
2000
Website
mps.hu
Social Media