Overview

The
Customer Success Specialist (CSS) will be responding to customer requests,
managing concerns, and providing specific information based on the enquiries
received via inbound phone call and email channels.

• 
  Educate customers
  on self-service options and automated banking channels.
• 
  Conduct call backs
  for transaction confirmations and reach out for supporting documents as
  needed.
• 
  Clarify customer
  needs, evaluate problems, and provide solutions.
• 
  Perform specified
  KYC tasks when required.
• 
  (May
  perform other duties as requested that may not be specifically addressed in
  this document)

Requirements

• 
  Fluent in
  English
  and Mandarin
  languages, with excellent written and verbal
  communication skills
• 
  Education level
  :
  SPM and above
• 
  Able to work in
  24*7 Shift rotational basis
• 
  Proven ability to
  promote and build extraordinary customer rapport
• 
  Experience in a
  bank or financial institution customer service environment will have added
  advantage
• 
  Willingness to
  learn and improve
• 
  Fresh Graduates are
  encourage to apply.