Job Description
Ready to work with international Ecommerce brands using our SaaS platform?
We’re looking for a Customer Success Specialist who cares about technology, customers, and results.
📚 Your Mission: Customer Retention and ARR expansion
- Join a growing Customer Success team supporting global retailers and brands using tgndata® in over 30 countries.
- Guide new customers through onboarding, support their needs using our platform, and work closely with product engineers to ensure new accounts are delivered at maximum quality.
- Manage a portfolio of existing international customers and work closely with Product teams to ensure their success.
- Drive contract value expansion by matching platform features to customer needs.
- Be the primary contact for coordination and follow-up on customer issues.
- Work closely with Product, Engineering, and Sales to solve problems fast.
- Keep NDR and customer satisfaction high, contributing to our growth.
🔓 Skills, and experience to unlock the role:
- Fluent English is mandatory (German is a plus).
- Prior Experience in Customer Success/Support in technology company ideally SaaS.
- Great at breaking down complex topics into clear, helpful answers.
- Strong problem-solving skills and a proactive mindset to spot issues before they escalate.
- Well organized and able to manage multiple customer priorities independently.
🚀 You get bonus points for having
- Experience in a SaaS or tech product with an international customer base.
- Experience with Salesforce, Jira, Freshdesk, or Google Workspace
- Professional or native German language skills
💰 What You Get - Perks That Matter
- Quarterly Bonus - commission on your customers ARR expansion
- Compensation Package tailored to your experience
- Monthly lunch allowance card by UpHellas
- Private life & health plan by Ethniki Insurance
- Financial sponsorship for courses, certifications & degrees
- Additional paid leave for special occasions (e.g., your birthday)
- Work in a modern workspace with amenities and free drinks & snacks
- Hybrid work: work-from-home days + office days in Athens
- Opportunities to travel abroad to international Events & Exhibitions
- Social events, team lunches & offsites
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ABOUT tgndata® 🌐 Learn more about us here
At tgndata, we're on a mission to revolutionize pricing intelligence for Retail and E-commerce. Our SaaS platform empowers brands and retailers in over 30 countries to monitor markets in real-time, optimize pricing strategies, and stay ahead of the competition.
Recognized as:
- Best BI & Analytics Tool of 2024 by the German Ecommerce Awards
- Best RetailTech Startup of 2025 by Startupper.gr
Trusted by some of the biggest global ecommerce brands, we combine cutting-edge technology with being customer centric.
Join us and be part of what's next in the future of Retail Technology!
