Job Description

As a Customer Success Specialist, your job is to make sure we are meeting and/or exceeding customer’s expectations with our products and solutions. You will develop an in-depth understanding of our FPC Key Account customers and their business needs/goals allowing you to identify upsell opportunities and preserve recurring revenue.

You will help craft the Fluke's customer success strategy, by building strong relationships with Fluke customers and collaborating with cross-functional teams internally to deliver excellent customer experiences. Fluke provides you with the flexibility you need so you can excel and grow in the best way possible.

Responsibilities

• Establish a trusted advisor relationship with that works to ensure we are meeting and/or exceeding Fluke FPC customer’s expectations with our products
• Leverage trusted relationship with key accounts, which include: Increasing adoption, ensuring retention and growing revenue.
• Developing success plans for customers that outline their critical success and growth factors
• Work with all levels of the organization internally and partners externally
• Perform other related duties as assigned.
• Collaborate, problem solve, and/or strategize with your team

Your Team

Our Customer Success team is very dynamic and international. We pride ourselves on having an open, honest, fun and inclusive environment in which negative competition has no place. Team members will always share their best practices with each other and work as a unified team, and we participate in integration activities!

Experience

• Bachelor Degree ( Business field preferred)
• 1-2 year experience in a business to business (B2B) environment in the professional industry
• Strong working knowledge of Microsoft Word, Excel, Teams and Outlook.
• Previous experience with CRM (Dynamics CRM, Sales Force..)

Personal Skills

• Required primary language skills: French, Italian and fluency in English
• Exceptional interpersonal, communication and writing skills are required to interact with customers, other employees, and management; requires the ability to anticipate and solve problems.
• Ability to communicate technical information to understand customer’s needs
• Demonstrated ability to work independently with reasonable supervision. Accountability and personal organization are essential
• Demonstrate both personal integrity and the ability to exercise good judgment.
• Passionate about using analytical skills to identify problems, find solutions, and improve relationships
• Energy and drive with the ability to adjust in a fast-paced environment

Why you should join Fluke

• Work in an entrepreneurial environment that is team-centered, customer focused, quality focused and growth oriented
• Grow within the department as well as other departments! Fluke pushes you to develop into what you want to develop personally and professionally.
• Hybrid work policy
• International environment in a great location in Eindhoven.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.