Job Description

Join the revolution in hospitality tech!

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At Liven, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back-of-house management

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows, enabling smarter decision-making and smoother operations at scale.

We’re proud to be an AI-first organisation By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.

Key Milestones:

• Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
• Global Reach: From Melbourne to New York, Singapore to Jakarta, and all the way to Chennai, our presence spans major cities across the globe.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you’ll feel right at home here.

Here’s a quick glimpse of Liven:

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• Acquisition News

At Liven, we’re transforming the way businesses in hospitality and beyond connect with their customers. As a Customer Success Specialist at Liven, you’ll be the go-to advisor for our hospitality clients. Your mission is to drive client success by helping venues unlock the full value of the Liven platform—from campaign activation and loyalty strategy to usage insights and performance reviews.
You’ll work closely with hospitality partners across malls, restaurants, and other venue types to create lasting impact through smart engagement strategies, proactive support, and data-driven recommendations.

What You’ll Do

• Build strong, proactive relationships with clients to maximise usage of key platform features (campaigns, loyalty, offers, etc.)
• Identify at-risk clients early, uncover challenges, and deliver targeted solutions to retain and grow partnerships
• Provide regular performance reviews with tailored insights to drive better business outcomes
• Collaborate with internal teams (Product, Support, Marketing) to resolve issues and represent client feedback
• Guide clients through best practices to ensure they’re confident and effective in using the Liven platform
• Monitor client account health and usage data to identify upsell opportunities and growth areas
• Support onboarding teams by ensuring a smooth post-launch experience and continued engagement
• Capture insights and feedback to help shape Liven’s evolving customer engagement strategy

Qualifications

• 1–3 years of experience in a client-facing role such as Customer Success, Account Management, Hospitality Tech, or B2B SaaS
• Experience working with hospitality clients (restaurants, cafés, malls, QSRs, or similar)
• Proven ability to manage client relationships, resolve concerns, and drive digital tool adoption
• Familiarity with CRM platforms, customer analytics, or marketing automation tools
• Excellent written and spoken English communication skills
• Strong analytical skills—comfortable working with data to inform strategy
• Self-starter with high initiative and the ability to manage multiple client accounts
• Collaborative team player with the flexibility to adapt quickly
• Passion for hospitality and enthusiasm for solving business problems with technology

Good to Have

• Experience with loyalty programs, digital marketing campaigns, or client engagement platforms
• Background in hospitality operations or implementing tech tools in venue settings
• Exposure to SaaS onboarding, training, or customer lifecycle management
• Experience working in fast-growing startups or scaling customer success operations
• Understanding of Liven’s ecosystem or similar platforms (ordering, POS, CRM, loyalty)
• Tech-savvy, with familiarity operating CRM dashboards and interpreting customer data
• Proactive mindset for identifying value opportunities and acting on client feedback