Job Description

We are expanding our global Community team and looking for a Customer Success Specialist focused on the Chinese market.

In this role, you will manage a high-volume portfolio of lower-to-mid revenue accounts of emerging SME/Enterprise customers, utilizing low-touch strategies to nurture relationships, prevent churn, and support our global community operations.

This role requires a unique blend of commercial awareness, technical orientation, and structured process management. You will monitor account health, educate users on Bright Data products and pricing, handle day-to-day inquiries, and actively surface high-potential accounts to hand off to our Account Executives.

Responsibilities

• Manage and nurture non‑assigned accounts in China in addition to the global community pool, primarily via low‑touch.
• Monitor account health (revenue/usage trends, renewals, support tickets) and act early to prevent churn and contraction.
• Educate and support customers on Bright Data products, best practices, and pricing using Chinese and English communication.
• Identify and qualify upsell/cross‑sell opportunities ("Growth Accounts") and hand them off to the relevant Account Executive.
• Handle day‑to‑day customer issues from the community pool (billing questions, basic technical/compliance topics) and coordinate with internal teams when escalation is needed.
• Collaborate with Marketing on localized customer marketing (segment-based campaigns, webinars, newsletters) for the Chinese market.
• Contribute to improve Community processes, automations, and playbooks, including for China-specific needs.

Requirements

• 2+ years in customer success, account management, sales support, or similar customer-facing role (B2B SaaS / data / cloud preferred).
• Strong communication skills; comfortable managing many small accounts in a structured, process‑driven way.
• Ability to work independently, prioritize, and execute in a fast‑moving, global environment.
• Familiarity with Salesforce or similar CRM (preferred).
• Technically oriented.
• Native (or near‑native) Chinese, both written and spoken.
• Professional English working proficiency (written and spoken) to collaborate with global teams and support non‑CN accounts as needed.

*The required location for this role is China