Job Description

Onside started on a dairy farm in Canterbury, New Zealand - where 13 properties, hundreds of contractors, and zero visibility created a problem that spreadsheets couldn't solve. We built the answer: software that helps rural and agricultural businesses manage who's on farm, keep people safe, and protect against biosecurity risk.

Today we operate across Australia, New Zealand, and North America, helping rural businesses manage safety, contractors, operations, and biosecurity from a single platform. The mission is to protect the world's food supply. It's what gets us up in the morning.

The Role

Our data tells us something consistent: customers who get embedded early become long-term advocates. Those first few months after go-live are where the foundation gets built.

As a Customer Success Specialist, you'll own that window. Your role is to make sure customers and their contractors build the habit quickly, activating the platform, finding the value, and turning a new tool into an indispensable part of how they run their operation. This is a high-volume, operationally-focused role that rewards discipline, follow-through, and the judgement to know when a phone call beats an email.

What you'll do

• Support a large portfolio of mid-market accounts with a focus on early adoption and engagement
• Drive contractor activation and platform usage in the critical 180-day window post-onboarding
• Monitor account health across the book - know what's at risk and act before disengagement takes hold
• Run scaled engagement programmes - webinars, outreach sequences, training sessions - that work across a high-volume portfolio
• Escalate the right accounts for deeper intervention at the right time
• Feed customer insights back into the business to help us improve the experience for everyone

Requirements

• A genuine affinity for the rural environment and the agricultural world - you don't need to have grown up on a farm, but you need to get it
• Natural relationship-builder who earns trust quickly through listening and understanding
• Proactive and self-directed - you spot what needs doing and do it without being asked
• Highly organised with strong follow-through; a large portfolio of accounts doesn't overwhelm you, it motivates you
• The agency to make good decisions with limited supervision - you own your patch
• Experience in training, onboarding, recruitment, sales, or customer education would support your success

Benefits

We hire great people and get out of their way. Our culture runs on trust, autonomy, and the belief that the best ideas should win - regardless of where they come from. You'll know what's expected, you'll see how your work connects to the mission, and you'll be surrounded by people who take their craft seriously without taking themselves too seriously.

The Christchurch team is close-knit, technically sharp, and genuinely enjoys working together. Hybrid flexibility, meeting-free Wednesdays, clear growth pathways, and a product you can be proud of. That's the deal.