Job Description

Customer Success Specialist

Tuvoli is transforming how private aviation does business. Our innovative platform combines a feature-rich charter booking toolset with a modern, secure payment solution that simplifies and accelerates transactions across the industry.

We’re seeking a highly motivated Customer Success Specialist who is passionate about aviation technology and committed to delivering exceptional customer experience. This person will serve as a trusted partner to our users—supporting them through onboarding, training, and long-term adoption of our platform.

What You’ll Do

As a Customer Success Specialist at Tuvoli, you’ll play a key role in ensuring our customers succeed with our products. You’ll:

• Guide new charter operators and brokers through onboarding and implementation
• Deliver engaging product training to drive adoption and satisfaction
• Provide responsive, thoughtful support to users via Zendesk (email, chat, phone)
• Troubleshoot issues and escalate effectively when needed
• Maintain strong customer relationships by understanding their needs and advocating for their success
• Participate in product testing and feedback loops to improve the user experience
• Share on-call duties with the team
• Communicate clearly and patiently across a wide range of user backgrounds and technical levels
• Collaborate with internal teams to drive customer-focused improvements

What We’re Looking For

We’re looking for someone who’s customer-obsessed, resourceful, and eager to be part of a growing team. The ideal candidate will have:

• A bachelor’s degree or equivalent professional experience
• 2+ years in a customer success, support, or account management role
• Excellent communication and interpersonal skills—empathetic, clear, and approachable
• Strong organizational and time management abilities
• Technical aptitude and comfort with learning new platforms
• Experience using Zendesk or other customer service platforms (a plus)
• Experience with payment or banking (a plus)
• Background/ interest in aviation or travel is highly desirable

Why Tuvoli?

• Join a fast-growing company reshaping private aviation
• Work with a supportive and driven team
• Opportunity to make a real impact and grow your career

If you’re energized by helping customers succeed, excited by innovative tech, and ready to be part of a high-growth company— we’d love to hear from you. #LI-SH1