Job Description

Responsive recruiter Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

The Customer Success Specialist is responsible for maintaining and enhancing the organization’s customer communications by overseeing claim entry via a centralized system. In addition, they will increase the efficacy of the internal system by confirming accuracy of data and correcting when needed. This position will perform initial employee onboarding and support the executive management team on some tasks.

Essential Skills and Abilities:

• Excellent communication skills, proper grammar, and letter writing ability
• Computer literate (i.e., word, excel, powerpoint)
• Competency in problem solving and decision-making
• Ability to delegate and supervise successfully
• Management of multiple projects simultaneously
• Strong organizational skills with attention to detail
• Energetic and Fired Up!
• Ability to work as a team player

Responsibilities:

• Answer all incoming calls/receive and forward all faxes
• Maintain compliance for internal production system
• Intake information for all jobs/losses and prepare for production team's review
• Manage integrity of all internal systems data relative to claims, vendors, customers and jobs
• Assist employees with system related issues and coordinate trainings
• Conserve executive team's time by performing tasks such as reading, researching, and routing correspondence, drafting letters and documents, collecting and analyzing information, maintaining appointment schedules by planning and scheduling events
• Maintain company calendar with upcoming events, PTO, meetings, etc.
• Perform onboarding processes with new hires
• Develop and/or administer special projects in areas of operations, human resources, sales/marketing, and finance as directed
• Review and update upper management on status of calls from prior day

Benefits:

• Competitive pay
• 100% paid healthcare premium
• Vision insurance
• Dental insurance
• 401(k)
• Life Insurance
• Flexible Spending Account
• Home Ownership Program
• Scholarship Program

Compensation: $18.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

WHO WE ARE
For more than 30 years, First Atlantic Restoration has provided high quality, award winning disaster cleanup, mitigation, and restoration services for both commercial and residential properties. We are a locally-owned, Virginia Beach-based company with multiple offices in our service area covering Virginia Beach, Newport News, Hampton, Norfolk, Chesapeake, Williamsburg, Richmond, Charlottesville and the surrounding towns and cities.
We provide emergency mitigation services 24/7/365 capable of responding to any size or complexity of property damage, biohazard containment or cleanup. Our high performing reconstruction department has won multiple national awards for excellence, performance, and creativity in disaster recovery solutions. Our infection control division First Atlantic Environmental is also entrusted daily with the lives and health of immune compromised patients in hospitals, operating rooms and nursing homes throughout our service area. Since 1990, over 45,000 clients have benefited from our expertise.

We are powered by our people – an excited, highly trained team driven by our core values that include humility, kindness and actions that all honor our God, our families, and each other.

Our 501(c)3 Give First charitable foundation also allows us to constantly help those unable to repay us, focusing on disabled veterans, disabled children, and other families in need of restoration, remodeling, handicap accessibility and other repairs to their homes and facilities.