• 
  Build and maintain strong relationships with key stakeholders (executive sponsors, champions, and power users) across assigned accounts.
• 
  Lead onboarding and adoption plans in partnership with Implementation, ensuring customers achieve time‑to‑value targets.
• 
  Monitor customer health using usage data, support trends, and sentiment to proactively address risk and identify expansion opportunities.
• 
  Conduct regular check‑ins and executive business reviews to present outcomes, roadmap updates, and joint success plans.
• 
  Partner with Sales on renewals and upsell motions by identifying additional use cases, user groups, or modules that can deliver value.
• 
  Coordinate with Support, Product, and Engineering to resolve complex issues, advocate for customer needs, and manage expectations.
• 
  Capture and share customer feedback, case studies, and success stories to inform product strategy and marketing.
• 
  Mentor junior team members and contribute to refining playbooks, health scoring models, and success metrics.

Requirements

• 
  Product / Service Knowledge – Level 3
• 
  Customer Communication – Level 3
• 
  Technical Ability – Level 3
• 
  Issue Resolution – Level 3
• 
  Relationship Building – Level 4
• 
  Project / Implementation Management – Level 3
• 
  Data Analysis & Reporting – Level 3
• 
  Strategic Thinking – Level 4
• 
  Stakeholder Management – Level 3
• 
  Leadership / Team Management – Level 2
• 
  Process Improvement – Level 3
• 
  Cultural Competence – Level 3
• 
  1-2 years in Customer Success, Account Management, or similar customer‑facing role, preferably in B2B/SaaS.
• 
  Proven track record of managing a book of business and achieving retention/expansion targets.
• 
  Strong analytical skills; comfortable working with customer data and dashboards.
• 
  Excellent relationship‑building, communication, and influencing skills at multiple

Benefits

• 
  Great Place to Work-Certified Company
• 
  Premium HMO
• 
  Holistic employee experience
• 
  Work-from-home and hybrid work setup
• 
  Rewards and incentives
• 
  Monthly engagement activities
• 
  Career advancement opportunities
• 
  Paid referral program