Job Description

We’re looking for a Customer Success Manager who thrives on building relationships, driving product adoption, and helping customers get real value from a SaaS platform.

This is a hands-on role where you’ll guide customers from onboarding to long-term success—ensuring they fully leverage the platform to improve their accounts receivable workflows

If you enjoy combining customer support, onboarding, and proactive engagement, this role is for you.

What You’ll Do

• Lead onboarding and activation of new customers

• Drive ongoing engagement and product usage

• Proactively reach out to inactive or underutilized accounts

• Provide support via chat, email, and calls

• Educate customers on best practices and platform features

• Help optimize payment processes and collections workflows

• Build strong relationships and identify opportunities for
  testimonials and case studies

Who You Are

• 3+ years of experience in Customer Success, SaaS onboarding, or support

• Strong communicator who enjoys working directly with customers

• Comfortable with outbound follow-ups and light demos/sales conversations

• Tech-savvy with a problem-solving mindset

• Proactive, organized, and detail-oriented

Tools & Setup

• Fully remote role

• Hubstaff is required during working hours

Why Join?

• High-impact role with direct influence on customer success

• Mix of support, strategy, and relationship-building

• Opportunity to work closely with a growing SaaS product

• Stable remote schedule with clear structure