Job Description

About UniUni
UniUni is a international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients.

About the role

• Understand customers’ business needs and follow defined procedures and metrics to ensure service excellence.
• Build and maintain strong relationships with customers and internal teams.
• Proactively identify and resolve operational issues.
• Respond to customer inquiries and tickets promptly and effectively.
• Accurately diagnose issues and provide appropriate solutions.
• Ensure timely resolution of all customer requests and issues.
• Track parcel status, maintain detailed records, and follow up to ensure complete resolution.
• Generate reports to enhance workflow and improve efficiency.
• Utilize Excel for data analysis and reporting to support operational decision-making.

Qualifications

• Strong organizational and time management skills.
• Analytical mindset with the ability to interpret and act on data.
• Fluent in spoken and written English and Mandarin.
• Excellent communication and interpersonal skills, with the ability to build strong working relationships.
• Strong customer service orientation and problem-solving skills.
• Ability to adapt to a fast-paced environment and manage multiple tasks efficiently.
• Proactive approach to learning and continuous improvement.
• Experience in supply chain management or e-commerce logistics is a plus.
• Strong teamwork mindset, prioritizing collective success over individual achievement.
• Experience in stakeholder management is an advantage.