Job Description

, Poland

Job Family Group:

Customer Operations

Worker Type:

Regular

Posting Start Date:

June 17, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Early Careers

The annual base salary range for this position:

zł69,600.00 - zł105,600.00

Individual pay will be based on various factors such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

Cust Ops Krakow is part of the Shell Chemicals Commercial Operations that is set to create value through Best in Class Customer Service, Delivering the Customer Promise and Operational, Supply and Logistics Excellence.

There are many interfaces where the Customer Relationship is located in the middle: Commercial, Logistic, Supply, Stock accounting, Credit, Quality Processes, Processes, Platforms, Finance

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• Deliver HSSE Goal 0
• Manage customer relationships via proactive customer calling, sensing, collecting Customer Intelligence and feeding it back to relevant Commercial colleagues.
• Execute and Manage Contracts (creation of supplier, contract workspace, raising access for new Shell users, pre-award activities, implementation of contracts)
• Execute and Manage other operational support activities (Capture Synergy, Business Performance Review, Contract Management, Dashboard Contributions)
• Manage internal and external E2E order to cash process in an efficient and error freeway. This includes order capture, commitment to orders, resolution of obstacles to commitment, confirmation, progression, order-amendments, invoicing, cash collection, managing complaints, indirect tax and some export related issues.
• Form a natural working team together with Commercial, Logistic, Supply, Finance
• Liaise and manage internal and external stakeholders (third party suppliers and depots).
• Actively promote and utilize available e-tools.
• Ensure customer master data is kept up to date, both in systems and in files. Make sure that control, legal and fiscal requirements are met and that evidences/authorizations are kept safely and rigorously for audit purpose.
• Manage KPI score of Invoice Accuracy; Overdues; E-biz, Orders on time. Maintain a performance measurement system (Key Performance Indicator, KPI) and analyze, monitor and where necessary drive to improve the performance of the service provider through structured engagement
• Execute supply-related transactional activities in GSAP, such as creating purchase orders and stock transfer orders, as well as executing Goods Issue and Goods Receipt
• Manage to close MEC timely confirming month end numbers
• Manage the relationships with the various vendors in such a way that optimal value is derived for Shell Chemicals in a safe, cost effective, customer oriented and sustainable way.
• Management of Change and compliance for product changes through the MOC process
• Support investigation and closure of incidents and embed learning in operations
• Requirements, local policies, and procedures (i.e. emergency response) are regularly reviewed, relevant, aligned to group and local requirements and within validity data
• Understand our business value and maintain commercial focus
• Focus on adding value for our customers/ stakeholders in our actions
• Compliance to all laws and standards
• English written and spoken: C1

DISCLAIMER:

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