We’re looking for a Customer Success & Retention Specialist who genuinely enjoys understanding people and building strong customer relationships. This role goes beyond reactive support — we want someone proactive, empathetic, and capable of turning challenging customer conversations into opportunities to build long-term trust and retention.
This is a customer-centric, multichannel role focused on proactive engagement and retention across phone, chat, and email.
Please note that only candidates based in Latin America will be considered for this position.
Working Hours: Monday to Friday with one working weekend a month. 9am - 6pm Pacific or Central time.
Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.
Build strong relationships with customers through personalized communication
Identify churn risks and proactively support retention
Understand customer needs and provide tailored solutions
Turn challenging customer situations into positive experiences
Collaborate with internal teams to improve customer experience
Minimum 2 years of experience in Customer Success, Support, Account Management, or other customer-facing roles where relationship-building was key
Fluent or near-fluent English (Minimum C1 level) with excellent written and verbal communication skills.
Experience working in tech or digital environments
Excellent communication skills across phone, chat, and email
Strong emotional intelligence and problem-solving skills
Proactive mindset with strong ownership and attention to detail
Ability to manage multiple customer conversations simultaneously
Experience using CRM and customer communication platforms, such as Intercom, is valued
We value people who naturally go above and beyond to help customers feel understood and supported.
UENI is an international tech company that is empowering local businesses to get online. We don’t just build unique websites that businesses can be proud of — we’re there for each step of the journey, providing all the tools and support that small businesses need to boost their online presence.
Founder Christine Telyan grew up in a small town in New Jersey, where small businesses were constantly under threat from bigger brands and large online retailers. Later, she experienced how ordinary customers just could not find quality service professionals and local businesses when searching online. In 2014, she and co-founder Anh Pham Vu created UENI as a way to get independent businesses online and help them succeed. Our team of over 90 professionals works every day to improve the outcomes for independent businesses who need hands-on support to grow.
At UENI we believe that customers should have more choice and transparency, and we’re helping small businesses to provide it. From service providers like dentists and plumbers to photographers or restaurant owners, our mission is to make all businesses visible online.
UENI now builds thousands of new sites every month - and we are just getting started.
