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  Respond promptly to incoming patient chats, emails, and calls with professionalism, empathy, and accuracy.
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  Answer inbound phone calls, providing clear and friendly support related to scheduling, orders, insurance, prescriptions, and general inquiries.
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  Escalate complex issues to the appropriate internal teams or departments when necessary.
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  Collaborate with team members to ensure seamless communication and problem-solving.

Requirements

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  2+ years of experience in customer service or patient support (telehealth experience a plus)
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  Strong written and verbal communication skills
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  Ability to multitask across multiple platforms
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  Tech-savvy and comfortable navigating digital tools
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  English level B2+ conversational and written.

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  Slack – for internal team communication and collaboration
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  Healthie – familiarity with this EHR/telehealth platform helps navigate patient
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  records and appointments more efficiently
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  Intercom – for managing live chats, support tickets, and automated workflows
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  Stripe – basic understanding of payment processing and handling billing- related inquiries
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  Google Workspace (Docs, Sheets, Gmail) – for internal documentation and communication