Job Description

At Commify, we're not just a company - we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

About The Role:

We are seeking a super-talented Customer Success Executive to join our Spryng team in the Netherlands for 7 months on a fixed-term contract.

As a Customer Success Executive at Spryng, you'll play an important role in delivering an outstanding customer experience. You'll support our customers by providing fast, effective solutions, anticipating their needs, and helping them get the most out of our services.

Working in an international environment where customers truly come first, you'll gain hands-on experience, learn from real challenges, and contribute to keeping customer satisfaction and retention at the highest level.

We're looking for someone who's eager to learn, comfortable with technology, brings positive energy to the team, and isn't afraid to make mistakes along the way. If you're excited to grow, contribute, and help us keep our customers happy and our experience scores soaring, we'd love to have you on board!

Key Responsibilities:

• Manage and resolve customer enquiries via diverse channels, including chat, email, and phone, ensuring a seamless journey and exceptional service at every touchpoint.
• Assume full accountability for the customer lifecycle, from initial onboarding through to complex technical troubleshooting and cross-departmental coordination.
• Collaborate proactively with internal Product, Marketing, and Sales stakeholders to refine our platform capabilities and optimise the end-to-end user experience.
• Facilitate the successful integration of new clients by delivering platform demonstrations and ensuring they realise the maximum value from our solutions.
• Identify emerging client requirements and potential growth opportunities, acting as a bridge to refer qualified leads to the Sales division.
• Provide innovative contributions regarding platform enhancements and support workflow optimisations to drive continuous operational excellence.
• Track and evaluate performance data and operational KPIs, leveraging these metrics to deliver measurable improvements to the customer experience.
• Serve as a primary liaison between our business and international operators, overseeing escalations and managing regional registration requirements.
• Act as a central communication hub across all business units to maintain efficient information flow and ensure rapid resolution of client issues.
  
  

What You'll Bring:

Essential:

• Fluency in Dutch and English is required; proficiency in French or other languages is a distinct advantage.
• A proactive and solution-oriented professional who thrives while working autonomously in a dynamic environment.
• Demonstrated passion for both the technical components and the client-facing aspects of the customer journey.
• Exceptional interpersonal and communication skills, with a natural talent for fostering collaborative relationships.
• Proven track record in customer service, success management, or sales-driven roles.
• Resilient problem-solver capable of navigating complex technical escalations and critical client issues.
• Strong organisational capabilities with the ability to prioritise competing demands and maintain workload control.
• Data-driven mindset comfortable with meeting operational KPIs and strictly adhering to service protocols.
• Proficient in leveraging IT systems and software, particularly within the Microsoft Office ecosystem.
• A collaborative team contributor who remains composed under pressure and demonstrates active initiative.

Desirable:

• Cross-selling and up-selling experience
• Experience of working within telecoms/technology industries.

What We Offer:

(Offerings vary by location, but we can guarantee competitive employee benefits)

• Salary Banding - €28,000.00 - €33,000.00 per year (plus 8% holiday, paid in May)
• 27 days paid leave
• Enhance family leave
• Birthday day off
• Mental Health Support through our Wellbeing partner, Calm
• Wellbeing leave and a Mental Health First Aider program
• Giving back days to help support causes close to your heart
• Unlimited professional & personal learning
• Total Rewards, including retirement planning, healthcare and life assurance

• And did we mention our epic team socials? We know how to celebrate in style!