Welocalize

Customer Success Representative

Welocalize  •  Jinan, CN (Onsite)  •  2 hours ago
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Job Description

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Job Responsibilities:

The CSR team assists the business development team through various strategic CRM, market research, lead generation, and account management functions.

The following is a non-exhaustive list of responsibilities and areas of ownership of;

  • Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels
  • Actively support our global business development
  • Provides key marketing research and identified new business development opportunities
  • Manage data for new and prospective clients in Salesforce.com (CRM)
  • Developed & manage client engagement strategies
  • Assist implementing strategic approaches towards new key accounts/clients
  • Creating monthly reports on all sales created through CSR's efforts

What this looks like:

  • Identify key buyers through multiple lead gen channels (LinkedIn, Salesforce, Google) based off the requirements provided by the regional sales managers
  • Effectively manage large amounts of incoming calls
  • Identify and assess customer’s requirements and facilitate appropriately
  • Build sustainable relationships with clients and the BDM
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Respond to all client queries
  • Review or make changes to customer accounts
  • Record details of customer contacts and actions taken
  • Review and select standard responses for answers or solutions
  • Escalate queries or quotes when needed
  • Identify new prospects within current clients
  • Clean/Update up old data within the CRM

Additional Job Details:

REQUIREMENTS

  • 2-4 years of sales and/or account management experience
  • Bachelor’s Degree required

KEY COMPETENCIES REQUIRED FOR THIS ROLE

  • Microsoft Office
  • Salesforce experience
  • Results oriented
Welocalize

About Welocalize

For over 25 years, Welocalize has helped some of the world's largest organizations improve customer engagement through the power of localized content. Since our founding in 1997, we've been a leader in applying innovative technology and adopting AI to deliver the highest quality translations quickly, efficiently, and at scale. Our proven track record showcases tangible business outcomes, including higher marketing conversion rates, regulatory compliance, increased customer satisfaction and retention, intellectual property protection, higher adoption rates, and improved data with enhanced models.

At the heart of our innovation is OPAL, our advanced Service Delivery Platform, ensuring every translation is fast, effortless, and impeccably accurate. This technology, combined with our extensive network of over 250,000 linguistic experts in more than 250 languages, allows us to deliver multilingual content transformation services that are unmatched in quality and relevance.

Our global team of industry specialists is dedicated to enabling your teams to achieve global business outcomes. From translation and localization to NLP-enabled machine learning training data, and data annotation, we blend cutting-edge technology with human insight across every project.

Industry
Marketing & Advertising
Company Size
5,001-10,000 employees
Headquarters
New York, NY
Year Founded
Unknown
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