Job Description

Customer Success Representative

Application Deadline: 31 March 2026

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Bucharest

Reporting To: Cristina Parlogea Cirstea

RecoTek is Reconomy’s new centralized technology hub located in Bucharest, Romania, officially launched in February 2024. Serving as the backbone of Reconomy’s tech operations, it consolidates inhouse expertise across all Reconomy brands to accelerate platform development and enhance service delivery.

Reconomy is an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy
Reconomy is bending the edges of linear business models across the world, integrating circular economy strategies and processes into everyday operations. We have the tools, talent and technology that enable customers to harness the full and inherent value of their resources, with integrated global operations in over 80 countries across the world.

Reconomy’s full range of capabilities are organized into 3 ‘loops’: Recycle, Comply and Re-use, each providing opportunities for circularity within the wider resource cycle.

• Recycle loop is utilising the latest technology and data to enable customers to make the best possible use of their materials.
• Comply loop is enabling customers to solve increasingly complex environmental regulatory challenges using data, expert knowledge and thought leadership to drive business accountability across the globe.
• Re-use loop is providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns, fulfilment and processing, on behalf of many of Europe’s largest retailers.

About the role

This is a fast-paced, challenging, and exciting role where you will directly impact the client experience while developing your expertise in logistics and technology.You will work alongside international colleagues and collaborate closely with Customer Success, Logistics, Sales, IT, Finance, and Product teams to build long-term client relationships, drive customer loyalty, solve complex operational issues, and monitor supplier performance through data and analytics.You bring energy, clarity, and positivity to every interaction — inspiring both clients and colleagues through your communication style and solution-oriented mindset.

What we need from you

What you’ll do

• Provide daily operational support to our international clients
• Log and manage customer queries efficiently and accurately
• Ensure high levels of customer satisfaction and retention
• Liaise with key stakeholders across departments to gather data and resolve customer and supplier issues
• Maintain clear communication with internal teams, clients, and suppliers
• Proactively manage deadlines, escalations, and operational risks
• Monitor supplier performance and support analytics-driven improvements
• Protect and strengthen Reconomy’s reputation through professional relationship management

💡 What we’re looking for

• 2–4 years of experience in an international commercial customer service/support role
• Working knowledge of logistics processes and Supply Chain (nice advantage)
• Experience working with CRM tools and Tableau
• Strong MS Excel skills
• Experience analysing data and identifying trends
• Excellent written and spoken Business English
• Strong commercial mindset — balancing customer satisfaction with business needs
• Positive, proactive, and solution-focused attitude
• Strong ownership mindset and ability to work independently
• Conflict resolution skills and ability to prevent escalations

🎯 Top 3 Must-Have

• Strong customer relationship and stakeholder management skills
• Analytical mindset with ability to work with operational data
• Ownership, initiative, and solution-driven approach

What we offer

• This role offers you the chance to work in a friendly, diverse and international environment, along with colleagues who will share your passion for innovation, agile-working and growth. You will also be able to develop your skills within the exciting and challenging market of Reverse Logistics!
• Hybrid working environment
• Training and development to keep you in touch with the latest technologies and the opportunities to apply your learning.
• We offer a competitive salary alongside other benefits*
• Our office is easily accessible located near the city center of Bucharest, and designed to make you feel at home
• 21 working days of annual leave, plus 2 additional days allowed for participation in volunteering programs, and 1 extra day off for your birthday
• Meal vouchers: 40 RON per working day (taxed according to current legislation)
• Private medical subscription at Regina Maria.