Job Description

About the Role

We are looking for a highly driven, technically curious, and customer-obsessed Customer Success & Product Manager to join our fast-growing team.

This role sits at the intersection of Customer Success, Product, and Solutions Engineering. You will work closely with customers to understand how they operate, help them get the most value from our platform, and translate their workflows, requirements, and feedback into actionable solutions for our Product and Engineering teams.

You will not simply answer customer questions. You will roll up your sleeves and use the product yourself, build AI-powered workflows, configure integrations, troubleshoot implementations, create demos, and work cross-functionally to turn customer needs into product improvements.

This is an ideal role for someone who is high-ownership, meticulous, technically curious, and comfortable figuring things out without having every step defined for them.

Responsibilities

Key Responsibilities

1. Customer Success & Onboarding

• Respond to customer inquiries and requests quickly and professionally, removing blockers that may delay onboarding or product adoption.
• Own customer requests from initial inquiry through resolution, ensuring clear follow-through and communication.
• Build strong relationships with customers and develop a deep understanding of their businesses, workflows, goals, and pain points.
• Proactively identify opportunities to improve customer adoption, engagement, and satisfaction.
• Help customers understand and maximize the capabilities of the platform.
• Identify opportunities to expand customer usage and recommend higher-tier plans or additional capabilities when appropriate.

Requirements

What We're Looking For

Must-Have Qualities

• High ownership: You take responsibility for outcomes rather than waiting to be told what to do.
• Customer obsessed: You genuinely care about solving customer problems and making customers successful.
• Highly detail-oriented: You catch small issues before they become larger problems.
• Technically curious: You don't need to be a software engineer, but you should be comfortable learning technical concepts and experimenting with APIs, integrations, automation, and AI tools.
• Fast learner: You can quickly learn a new product, understand how it works, and figure out how to apply it to different customer scenarios.
• Resourceful: You are comfortable operating with limited guidance and finding answers independently.
• Strong communicator: You can translate complex customer needs into clear requirements for Product and Engineering teams.
• Strong problem solver: You can break ambiguous customer problems into practical solutions.
• Organized and structured: You can manage multiple customers, requests, projects, and follow-ups without losing track of details.
• Commercially minded: You understand that successful customers can lead to retention, expansion, and revenue growth.

Ideal Candidate

You might be a great fit for this role if you are someone who sees a customer problem and thinks:

"Let me figure out how we can solve this."

You enjoy talking to customers, but you also enjoy getting your hands dirty inside the product. You can jump from a customer call to configuring an integration, then work with an engineer on a product requirement, build an AI-powered demo, and follow up with the customer—all while keeping track of the details.

You are comfortable with ambiguity, energized by fast-moving environments, and excited by the opportunity to help shape both the customer experience and the product itself.