Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Partner, Mid Market in Canada.

This role sits at the intersection of customer strategy, product adoption, and business impact within a fast-scaling SaaS environment focused on digital learning transformation. You will act as a trusted advisor to mid-market clients, helping them unlock value from a collaborative learning platform and translate L&D initiatives into measurable business outcomes. The position combines strategic account ownership with hands-on execution, including usage analysis, success planning, and stakeholder engagement. You will partner closely with customers to define learning roadmaps, identify expansion opportunities, and ensure long-term platform adoption. Working in a remote-first and highly collaborative environment, you will engage with diverse organizations undergoing digital upskilling. This is a high-impact role where customer success directly drives retention, growth, and advocacy across the portfolio.

Accountabilities:

• Manage a portfolio of mid-market customers and act as their strategic partner for long-term success and platform adoption.
• Drive onboarding, implementation support, and early engagement to ensure strong product usage and value realization.
• Analyze customer platform usage, performance data, and KPIs to identify risks, opportunities, and expansion potential.
• Build and execute customer success plans aligned with business objectives and learning & development outcomes.
• Lead regular customer engagements, including QBRs, roadmap discussions, and strategic advisory sessions.
• Collaborate with sales, key account managers, and internal experts to support renewals, upsells, and expansion initiatives.
• Identify at-risk accounts and implement proactive retention strategies to minimize churn and improve satisfaction.

Requirements:

• Minimum 3 years of experience in Customer Success, Account Management, or a similar client-facing SaaS role.
• Experience in HR Tech, Learning Management Systems, or B2B SaaS environments strongly preferred.
• Strong understanding of Customer Success KPIs, adoption metrics, and retention drivers.
• Ability to interpret customer data and translate insights into actionable success strategies.
• Excellent communication and relationship-building skills with senior stakeholders.
• Strong problem-solving mindset with the ability to understand client needs and pain points deeply.
• Bachelor’s degree or equivalent professional experience.

Benefits:

• Competitive compensation structure including base salary, variable incentive pay, and equity participation
• Comprehensive health insurance coverage starting on day one
• Retirement savings support with employer matching contributions
• Generous paid time off including unlimited vacation and designated sick leave
• Flexible, remote-first work environment with adaptable working hours
• Parental leave policies designed to support families
• Professional development opportunities through internal learning platforms
• Strong commitment to diversity, equity, inclusion, and employee resource groups
• Active corporate social responsibility initiatives and global impact programs

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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