Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Partner with CS leadership to translate strategy into actionable operational workflows
Manage the end-to-end lifecycle of internal operational projects, from discovery to implementation
Design and implement scalable coverage models that align team resources with customer needs as the business expands.
Oversee the evolution of our post-sales infrastructure to support a growing organization of 100+ team members
Lead strategic data and systems migrations to ensure long-term technical stability and a seamless transition for the team
Establish and monitor key performance metrics, program health scores, and time to onboard across all DX products
Drive high-precision gross and net retention forecasting to ensure accurate revenue predictability
Develop sophisticated metrics, reporting, and dashboards for post-sales managers to provide real-time visibility into team performance
Identify opportunities to automate manual processes, reducing administrative burden and allowing the team to focus on high-value customer interactions
Optimize the sales-to-post-sales handoff to ensure consistent follow-up and a friction-less customer experience
Identify and resolve operational bottlenecks proactively to maximize overall team productivity and efficiency
Experience partnering with leadership to design playbooks and actionable plans
Deep understanding of customer success metrics, including gross and net retention
Self-sufficient and comfortable driving results with little direction
Strong excel proficiency
Experience with Salesforce and Gainsight preferred
Proactive, self-directed and results-oriented
Bachelor’s degree, or equivalent, a must
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: USD 149400 - USD 195050
Zone B: USD 135000 - USD 176250
Zone C: USD 124200 - USD 162150
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone.
From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices.
Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time.
With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software.
We believe the power of teams has the potential to change the world — one that is more open, authentic, and inclusive.
