Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Operations Analyst in Canada.

This is an exciting opportunity for a detail-oriented and analytical professional to join a fast-growing SaaS environment focused on scaling customer success operations and revenue growth. In this role, you will support and optimize the systems, workflows, and automation processes that power customer lifecycle management, renewals, and operational efficiency. You will work cross-functionally with Customer Success, Product, Data, and Revenue Operations teams to improve reporting, streamline processes, and enhance customer outcomes. The position is ideal for someone who enjoys solving complex operational challenges, working independently, and leveraging AI and automation to improve business performance. With a strong focus on ownership and continuous improvement, this role offers the chance to make a direct impact in a collaborative, innovative, and high-growth environment.

Accountabilities:

• Serve as the primary operational contact for quoting and renewal workflows, troubleshooting issues across Salesforce and related tools to ensure smooth customer processes.
• Build, optimize, and maintain customer lifecycle workflows, automation rules, operational playbooks, and scalable business processes.
• Support the evolution of the customer success technology stack by improving existing systems and evaluating new AI-driven tools and automation opportunities.
• Create executive dashboards and reports focused on customer adoption, renewals, churn, expansions, and other key SaaS metrics.
• Assist with compensation reporting, operational audits, and end-of-quarter business processes.
• Collaborate with Product and Data teams to improve customer usage analytics, health visibility, and operational insights.
• Support internal change management initiatives and drive process consistency across customer-facing teams.
• Partner with Customer Success, Support, Onboarding, and Customer Marketing teams to align operational strategies and improve efficiency.

Requirements:

• 2–5 years of experience in Revenue Operations, Customer Success Operations, or Sales Operations within a high-growth B2B SaaS company.
• Strong experience working with Salesforce, including dashboards, reporting, troubleshooting, and managing connected systems.
• Familiarity with quoting, billing, renewals, pricing workflows, or CPQ-related processes.
• Solid understanding of SaaS business metrics such as ARR, NRR, GRR, churn, billing, and revenue recognition.
• Hands-on interest or experience using AI tools for workflow optimization, learning, or operational improvement.
• Advanced Excel and/or Google Sheets skills, including large dataset analysis and manipulation.
• Strong analytical thinking, problem-solving, and project management capabilities.
• Ability to work independently, manage ambiguity, and adapt quickly in a fast-paced environment.
• Excellent attention to detail and communication skills with a collaborative mindset.
• Experience with tools such as Gainsight, ChurnZero, Totango, Looker, Tableau, Amplitude, or billing platforms is considered an asset.

Benefits:

• Competitive base salary ranging from $68,000 to $85,000 CAD, depending on experience and location.
• Fully remote work opportunity within Canada.
• Comprehensive extended health coverage for employees and dependents.
• Flexible personal and sick days to support work-life balance.
• RRSP retirement savings plan.
• Annual learning and development budget with ongoing training opportunities.
• Monthly reimbursements for wellness memberships, home internet, meals, and remote work support.
• Virtual social events and team-building activities to foster collaboration and connection.
• Inclusive, growth-oriented culture that encourages ownership, innovation, and professional development.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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