Job Description

David Kennedy Recruitment is working with a multinational financial services company specializing in online trading that is seeking to onboard a German speaking Customer Success Officer to join their team.

Position: Customer Success Officer

Location: Cyprus, Limassol

Work model: Hybrid

Employment type: Full-time

Remuneration: Base salary quarterly Bonuses, depending on experience.

DUTIES AND RESPONSIBILITIES:

• Provide customer support via phone, live chat and email in German and English

• Assist clients with account opening, KYC documentation and account maintenance

• Maintain accurate client records and update customer information

• Handle back-office requests and administrative customer queries

• Support clients with technical and platform-related issues, including MT4/MT5 and proprietary trading platforms

• Respond to customer enquiries promptly and deliver a high standard of service

• Liaise with Compliance and other internal departments to resolve customer issues

• Provide clients with information about products, services and account requirements

• Promote relevant products and services where appropriate

• Build and maintain positive relationships with prospective and existing clients

• Contribute to team KPIs and service quality targets.

REQUIREMENTS:

• Native or fluent German with fluent English, both written and spoken

• Previous experience in a Customer Support or Customer Success role

• Excellent communication and customer service skills

• Strong computer skills, including Microsoft Office

• Ability to work rotational Monday–Friday shifts (09:00–18:00, 10:00–19:00 and 12:00–21:00)

• Ability to work in a hybrid environment (3 office days / 2 remote days)

• Experience within the Forex/CFD industry

• Knowledge of MetaTrader (MT4/MT5) platforms

• Degree in Business Studies or a related field (preferred).

BENEFITS:

• Hybrid working model (3 office days / 2 remote days)

• Monday–Friday rotational shifts

• 24 working days annual leave

• Comprehensive global medical insurance for employees and immediate family from day one

• Udemy Business unlimited membership

• Company discount programme

• Corporate events and team-building activities

• Professional development opportunities within a growing organisation

• Professional and personal development opportunities in a fast-growing environment.