Job Description

About CareVicinity

CareVicinity is a fast-growing Start-up platform connecting care workers with people who need support. We're building something that genuinely matters and we're looking for someone who knows how to make customers feel heard, helped, and confident, every single time.

We're not looking for someone from the care industry. We're looking for someone who's brilliant and ambitious.

This Role Is Built for You If You've Worked In…

Call centres, telecommunications, banking, insurance, or any high-volume customer service environment. If you've handled 100+ phone calls a day, kept your cool under pressure, and genuinely enjoyed helping people resolve problems; you're exactly who we're after.

What You’ll Do

This is a busy, phone-first role. On any given day you'll be:

• Taking 50–100 inbound and outbound calls, helping clients and care workers get set up, sorted, and confident using our platform
• Onboarding new users; walking them through creating profiles, posting jobs, and finding the right match for their needs
• Resolving issues quickly and clearly, whether by phone, email, or chat
• Following up proactively to make sure nothing falls through the cracks
• Working closely with internal teams to remove roadblocks and keep things moving
• Keeping accurate records and ensuring everything is compliant and up to date

You’re Our Kind of Person If You…

• Have worked in a calls centre or similar high-volume customer service role
• Are ambitious, driven, and always looking to be the best in the room average doesn't cut it for you
• Stay calm, empathetic, and solutions-focused when the pressure is on and the calls keep coming
• Pick up new systems and technology quickly we'll train you on our platform, but tech confidence helps
• Are organised, detail-oriented, and don't let things slip
• Are ready to step beyond the call centre and into a role with real ownership, variety, and a genuine career path ahead of you

What’s in it for you?

• $85K total package, inclusive of super and performance-based bonuses
• We're small enough that when you stand out, everyone notices, and as CareVicinity grows, so will your career.
• Fitness Passport subsidised access to hundreds of gyms, pools, and fitness centres across Australia
• Mental health and wellbeing resources
• Monthly team socials where you finish early to connect and celebrate
• Birthday leave - the day is yours
• Modern office in Bowen Hills, Brisbane, easy access to public transport and everything the inner city has to offer
• Real career growth in a supportive team that moves fast and rewards initiative

Sound Like You?

• Send us your CV and a short cover letter telling us why this role feels like your next step.
• Full working rights in Australia and a current police check are required (or willingness to obtain one).