Vanongo is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on post-checkout part of the journey provides upsell capabilities during the delivery.
Vanongo brings consumer centric tech to the world of urban last-mile delivery.
We focus on: enabling transparent and precise delivery for merchants and fleets for sales increase making post-checkout part of journey and enabling upsell capabilities during the delivery.
About the role: the main responsibility is to take care about our clients as about your friends. You will be a liaison between our clients (e-commerce/retail companies or manufacturers) and fleet managers (people who are responsible for everything connected with drivers).
Recruitment process.
Step 1: Screening interview with a recruiter (30 min).
Step 2: Technical interview with Head of Customer Success Team (40 min).
Step 3: Interview with COO (60 min, eng/ukr).
• Taking care of maintaining and developing relationships with clients and subcontractors.
• Continuously communication and improvement of cooperation with clients.
• Daily registering problem cases (claims management) and informing/escalating to the internal team.
• Client account management.
• Onboarding of the clients
• Demo preparations of the software and apps.
• Cooperation with product team.
Will be a plus:
• Experience in working with business clients.
• Experience in a startup environment.
• Excellent English and German communication skills, both written and spoken.
• 1+ years experience in SAAS products (customer support, account management, partner management).
• You are empathic and communicate proactively, fast, and politely.
• You are a confident user of MS Office & PC in general.
In return, we offer:
VanOnGo is a dynamic startup revolutionizing delivery orchestration with our innovative SaaS platform. Our cutting-edge solution enhances last-mile and in-field services through advanced robotic process automation. By leveraging AI and Quantum Computing, VanOnGo digitalizes operations, prioritizes customer centrism, and reduces delivery operation costs by 10-20%, offering efficient and intelligent service management solutions.
Our target customers include logistics companies, retailers & brands with in-house or external fleets, and various service companies. We cater to diverse segments such as DIY, construction zone deliveries, tiles and building materials, doors and windows, big and bulky items, e-commerce, white home appliances, grocery deliveries, flowers, books, fashion, luxury goods, automotive parts, tires, medicine, gifts, and laundry.
VanOnGo's services extend beyond delivery orchestration. We also cater to service companies operating in various fields, including facility management, garbage collection, cleaning services, and solar panel maintenance. Our versatile solutions are designed to meet the unique needs of each industry, ensuring efficient and effective service management for planning and scheduling in-field visits.
Partner with VanOnGo for a streamlined, intelligent approach to managing your delivery and service operations.
