Job Description

We’re looking for a Customer Success Manager with a strong background in data analysis or online marketing to join our growing team. This role is ideal for someone who thrives on understanding customer goals, working with performance data, and building long-term client value.

As a CSM at Alison.ai, you’ll work closely with mid-market and enterprise clients to drive value from our platform. You’ll use your analytical skills and marketing knowledge to provide data-driven insights, guide optimization strategies, and support customer growth. If you have hands-on experience in Customer Success along with a background in data analysis or online marketing, this position is designed to maximize your skills across both domains — allowing you to drive growth and deepen customer relationships through strategic insights and client management.

Your key responsibilities will include:

• Customer Strategy & Engagement Build deep relationships and act as a strategic partner to clients, understanding their marketing goals and aligning Alison’s solutions to meet them.
• Insight-Driven Onboarding Guide new clients through onboarding using both product and marketing performance data to ensure fast time-to-value.
• Data-Backed Support Monitor platform usage, performance KPIs, and creative outcomes to identify optimization opportunities and provide proactive recommendations.
• Client Education Empower users to leverage the full potential of our platform through hands-on guidance, insights, and training.
• Retention & Growth Manage renewals and identify expansion opportunities. Work alongside sales and product teams to unlock client growth.
• Feedback & Product Loop Act as the voice of the customer — collect feedback and share trends with product, R&D, and marketing teams.

Requirements

• At least 3 years of experience as a Customer Success Manager in a SaaS B2B environment, preferably in the Martech / Adtech industry.
• Previous experience in Online Marketing or Data Analysis roles.
• Strong analytical background — comfortable working with dashboards, performance metrics, and campaign data.
• Solid understanding of digital marketing strategies, creative testing, and user acquisition channels.
• Experience working with global enterprise clients.
• Excellent communication and storytelling skills — able to turn data into clear, value-driven narratives.
• Native or near-native English speaker.
• Startup experience or mindset: hands-on, “can-do,” thrive in a fast-paced environment, and results-oriented.
• Degree in Business, Marketing, Data Analytics, or a related field; MBA is a plus.

Ready to bring your marketing or data experience into a customer-facing, strategic role? Let’s talk.

Alison.ai is where creativity meets intelligence — and we’d love for you to help lead the way.

Creative analysts in the crowd? We'd love to chat :)