We are LegionellaDossier, a pioneering software company based in the Netherlands. At LegionellaDossier, we specialize in innovative solutions for managing and preventing Legionella outbreaks, ensuring safety and compliance for public buildings. Our cutting-edge technology empowers businesses and institutions to monitor, analyze, and mitigate Legionella risks efficiently.
Joining our team means becoming part of a dynamic, forward-thinking company dedicated to making a tangible difference in public health and safety. We value creativity, collaboration, and a passion for problem-solving. If you're looking for an opportunity to work on meaningful projects with a talented and driven team, LegionellaDossier is the place for you. Let's shape a safer future together.
As a Customer Success Manager, you are customer-centric with a strong commercial mindset. In this role, you will play a critical role in driving customer satisfaction and revenue growth by nurturing relationships with our clients and identifying opportunities for upselling and reselling our water safety solution.
Key Responsibilities:
Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate within LegionellaDossier.
Develop a deep understanding of our water safety solution and effectively communicate its technical features and benefits to clients.
Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging HubSpot (our CRM) to track and manage sales opportunities.
Provide ongoing support and guidance to clients, helping them navigate the complexities of water safety regulations and optimize their use of our solution.
Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention.
Track and analyze key metrics related to customer success and revenue generation, providing regular reports to senior management.
Proactively explore Upsell/Cross-sell opportunities with our existing customers
Proven experience in a similar role within software/SaaS.
Strong understanding of customer journey dynamics and the ability to implement strategies for improvement.
Demonstrated success in developing and implementing effective customer success programs
Experience in determining and measuring KPIs for customer success teams.
Proficient in setting up workflows and utilizing customer success automation tools.
SaaS industry experience is a must.
Excellent communication and interpersonal skills.
Methodical mindset with a structured approach to problem-solving.
Strong commercial knowledge with a proven ability to upsell and cross-sell products and services.
Ability to thrive in a fast-paced and dynamic environment.
Sounds good?
Our recruitment process is simple: you and we all need to be sure that we’re excited to work together for many years to come and make great things happen. For this, our company culture is the most important to us, and we work hard to make sure everyone feels like they can work together well and enjoy their time making all those great things happen.
Are you as excited about that prospect as we are? Then apply, let's have a cup of coffee and talk about the future together.
The Experts Water Safety Software. We are market leaders in digitising and automating Legionella Risk Assessments & Control using smart software solutions and apps.
Together with certified Legionella Control specialists, we offer a digital platform where all stakeholders can work together to keep buildings safe and compliant.
We do this by offering new, innovative ways of planning, performing and recording tasks together with the use of apps, Bluetooth thermometers and remote IoT monitoring sensors.
A smarter future for Legionella control.
LegionellaDossier
