T-Systems International

Customer Success Manager – T Cloud Public (m/f/d)

T-Systems International  •  Kingdom of Spain (Hybrid)  •  15 days ago
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Job Description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

About the Role

We are seeking a high-energy, Customer Success Manager (CSM) to join the T Cloud Public (TCP) team. As the leading European alternative to the hyperscalers, TCP provides a confident, modern cloud built on the pillars of sovereignty and security In this role, you will be the primary advocate for clients, ensuring they navigate our technically strong platform with ease and realize its full potential.

You will shift the customer experience from perceiving our technology as a complex, intimidating platform to one that feels intuitive, approachable, and easy to engage with

We'll have into account candidatures from different Spanish locations, as Granada, Sevilla, Valencia, Bilbao, Santiago, Zaragoza, Palma, Oviedo...

Key Responsibilities

  • Lead Cloud Reinvention: Act as a strategic partner to accelerate our clients' cloud reinvention, shifting them from legacy infrastructures to a sovereign European alternative
  • Manage Enterprise Adoption: Partner with clients to accelerate TCP adoption, focusing on large-scale workloads and complex migrations.
  • Human-Centric Technical Advocacy: Bridge the gap between technical strength and user experience by making our platform feel approachable and easy to engage with
  • Value & Security Advocacy: Ensure clients leverage our unique value of European cloud infrastructure without compromising on security or performance.
  • Performance Governance: Manage complex B2B programs with a focus on enterprise-grade delivery, clear KPIs, and measurable outcomes.
  • Collaborative Leadership: Work within lean, multi-disciplinary teams consisting of Creative Directors, Designers, and Telekom SMEs to validate and inform the customer journey.

Qualifications

Technical Requirements

  • Cloud Architecture Mastery: Deep technical understanding of public cloud architecture (compute, storage, networking) specifically within the context of European infrastructure
  • Sovereignty & Security Expertise: Strong knowledge of sovereign cloud principles, data residency, and high-security standards to deliver security without compromise
  • Hyperscaler Proficiency: Competitive knowledge of AWS, Azure, or GCP to effectively position TCP as the European alternative
  • Complex Workload Migration: Proven experience technical-leading the migration of big workloads for enterprise businesses.
  • Technical Communication: Ability to refine product narratives to clearly express the unique value of TCP to both technical and executive stakeholders.
  • UI/UX Literacy: Familiarity with digital components and UI principles to ensure the platform remains intuitive and user-friendly

Qualifications

  • Sector Expertise: Deep understanding of the B2B technology sector, supported by insights from a global B2B data ecosystem
  • Telekom Brand Alignment: Ability to operate within Telekom brand guidelines while expressing the distinct identity of the T Cloud Public product.
  • Strategic Growth Mindset: Proven track record of helping complex businesses build traction and accelerate growth in the market.

Additional Information

What do we offer you?

Work environment & flexibility

  • International, dynamic and collaborative environment
  • T-Social: social initiatives (sports, community, health, ...)
  • Hybrid work model (remote/on-site)
  • Flexible working hours

Growth & development

  • Customized training: access to Coursera to learn whatever you want, whenever you want
  • Weekly language classes (English & German)
  • International Mentoring Sessions & Experience Days

Compensation & benefits

  • Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
  • Telemedicine
  • Life and accident insurance
  • Social fund

Wellbeing & time off

  • 26+ working days of vacation per year
  • Free access to specialist services (medical, legal, wellness)
  • 100% salary coverage during medical leave
T-Systems International

About T-Systems International

Your digitalization partner with industry expertise

With locations in more than 26 countries and over 26,000 employees (2024), T-Systems is one of the leading providers of digital services in Europe. The Deutsche Telekom subsidiary is headquartered in Germany and has a presence in Europe as well as in selected core markets and strategic production locations. T-Systems can provide a global production and supply chain to companies operating worldwide.

T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries and the public sector. T-Systems’ focus industries are automotive, the public sector, healthcare and transport. For these areas, T-Systems develops industryspecific solutions – so-called vertical applications.

The comprehensive portfolio of services includes secure operation of traditional IT infrastructures, migration to private cloud and public cloud environments of hyperscalers, as well as management of hybrid and multi-cloud infrastructures. T-Systems integrates customized platforms, industry-specific applications and innovative technologies such as artificial intelligence (AI), big data and blockchain into these infrastructures. To achieve this, the Telekom subsidiary works closely with leading global technology partners. The end-to-end services also include state-of-the-art security solutions and data protection in accordance with DSGVO requirements.

T-Systems pursues a holistic approach: consulting (advisory) and solutions from the areas of digital, cloud services and security are offered from a single source.

Become one of us: https://www.t-systems.com/de/en/company/careers

Imprint: https://www.t-systems.com/de/en/imprint

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Frankfurt am Main, DE
Year Founded
Unknown
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