Do you have a strong commercial mindset and a talent for building lasting customer relationships and turning insights into real business impact? Join PriceShape as a Customer Success Manager and drive retention and growth.
In this role, you’ll take full ownership of a portfolio of customers, acting as a trusted advisor to your accounts. You’ll work closely with your customers to understand their business goals, challenge their current approach, and guide them towards stronger commercial outcomes using PriceShape.
You won’t just help customers use the product. You’ll help them achieve their business goals through better decisions, sharper insights, and continuous optimization.
You’ll collaborate closely with sales, product, and support teams to ensure a seamless customer experience and continuously maximize the value our customers get from PriceShape.
This is a role for someone who enjoys taking ownership, working proactively with customers, and combining relationship management with commercial and analytical thinking.
You’ll be responsible for managing and growing your customer portfolio end-to-end, with a strong focus on proactive engagement, value creation, and long-term impact:
Own and manage a portfolio of B2B customers as their primary point of contact
Act as a trusted advisor, guiding customers towards better commercial decisions
Drive onboarding and ensure strong and early product adoption
Proactively engage customers to understand their business goals, challenges, and KPIs
Challenge and guide customers to improve their pricing strategies and commercial performance
Help customers translate product usage into measurable business value
Conduct structured and insight-driven business reviews
Build strong relationships with key stakeholders across accounts
Identify opportunities to strengthen customer performance and long-term success
Ensure high engagement, satisfaction, and long-term partnerships
Identify and drive expansion and upsell opportunities
Collaborate with sales on account strategy and growth
Maintain accurate CRM data and customer health overview
You’ll also play an important role in strengthening our Customer Success approach:
Collaborate with product and tech teams to bring forward customer insights and feedback
Contribute to improving onboarding processes and proactive engagement models
Help shape Customer Success playbooks and best practices
Share insights on customer behavior, challenges, and market trends
We’re looking for a proactive, commercially minded, and customer-centric professional who thrives in a role where ownership, insight, and impact are key
Must-Have Skills
3–5 years of experience in Customer Success, Account Management, or similar client-facing roles
Experience managing a portfolio of B2B customers (preferably within SaaS)
Proven ability to drive customer adoption, retention, and growth
Experience conducting structured business reviews and stakeholder meetings
Ability to manage multiple accounts simultaneously with a disciplined approach
Strong communication skills and ability to challenge and guide customers constructively
Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
Analytical mindset with the ability to translate data into business insights
Fluent in English and Italian or Spanish
Good-to-Have Skills
Experience within e-commerce, retail, or consumer brands
Exposure to pricing strategy, revenue optimization, or marketing performance tools
Experience working with data-driven or complex SaaS solutions
Additional languages such as Swedish, German, or Dutch
Experience using AI tools to support customer insights and communication
A fast-growing SaaS company with strong ambitions and international expansion
A highly impactful Customer Success role with real ownership of your portfolio
A collaborative commercial setup across Sales, Customer Success, Marketing, and Product
A talented, supportive, and international team with strong team spirit
A culture built on trust, ownership, and work-life balance
A customer-centric environment focused on long-term value and impact
Clear development path: from onboarding to full portfolio ownership to Senior CSM roles
Competitive compensation package including base salary + commission program
Modern offices in Stockholm (preferred) and Aarhus, with flexibility for hybrid work
Occasional travel to Aarhus
PriceShape is an international SaaS company headquartered in Aarhus, Denmark. We’ve developed a price monitoring and comparison platform that helps retailers and brands increase both revenue and profitability through dynamic pricing and competitor tracking.
We’re more than 100 colleagues from 25+ nationalities and growing fast across markets. Today, we serve customers in 25+ countries and have strong ambitions to become the global category leader.
We prioritize work-life balance, trust, and both personal and professional growth. We offer flexible hours, social events, pension and health insurance, great facilities, and an in-house canteen.
If you think the position is attractive and suitable, please send us a job application and your CV as soon as possible. We process and interview on an ongoing basis.
For any questions about the role, feel free to reach out to:
Talent Acquisition Consultant, Linette Thøgersen, at lit@priceshape.dk
PriceShape is a Software as a Service (SaaS) company, specializing in competitor price monitoring for e-commerce companies and brands - enabling them to win more sales and maximize revenue. We help online sellers optimize their pricing strategy, based on competitor data - including prices, stock, and assortment.
With PriceShape, you get a complete overview of competitors' product prices, displayed in your personalized dashboard. We also specialize in providing our users with a wide variety of dynamic pricing rules & strategies that fit every need. Utilizing these features gives our customers the pricing agility they need to improve decision-making, based on their competitive situation.
Moreover, we give you the opportunity to use the competitive pricing knowledge in your Google Shopping feed. Through our feed editor, it's possible to insert price tags in your feed, which allows for your ad spend to be directed at the products where your most competitive and earn a good profit margin.
This intelligent segmentation of your CPC campaigns will prevent you from wasting ad spend on products that you're too expensive on, and provides a huge boost to your ROAS.
