Job Description

Customer Success Manager, Services - HPE Networking

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

At HPE, we believe our success is based on the success of our customers. As a Customer Success Manager, you play a key role in helping your customers achieve their targeted business outcomes with regards our network solutions.

Your goal is to proactively guide customers throughout their journey with HPE, minimising operational risk, maximising service availability, and ensuring that they get the best returns on their investment in HPE’s products and services.

HPE believes that working together in person helps strengthen collaboration, innovation, learning, and connection, while supporting faster decisions and stronger business outcomes. To foster meaningful relationships and become a trusted advisor, you will regularly meet with your customers face to face. HPE’s best in class services portfolio will give these meetings structure and governance that will allow you to identify network strengths and weaknesses, and to plan accordingly.

Internally you will partner with HPE sales teams to understand business objectives, project priorities, and consumption outcomes; orchestrating the adoption of our technology and simplifying operations to optimize the customers experience with HPE's portfolio. Our aim is to maintain lasting engagements with our customers by supporting refresh cycles and network evolution.

You will be part of the EMEA Enterprise Services team, working in the Northwest Europe region with responsibility for the Nordics. Your peers in the services team will be your immediate support network; you will be able to work with them on service improvement initiatives and the deployment of tools/processes that simplify service delivery.

What you need to have :

• An appreciation of networking ; routing, switching and wireless expertise will be key although this is not a deeply technical role
• Proven track record in supporting network solutions with multinational customers, with minimum 5 years of experience would be preferable
• Experience collaborating with multi-functional teams across matrixed work environments
• Excellent communication, interpersonal, team building, partnering and leadership skills. Our services are delivered in English
• Fluency in Swedish language or in any other language from the Nordics region will be nice to have
• Demonstrate agility, handle conflicting priorities multi-tasking if needed
• Mindful of regional and global, strategic goals, while facilitating local improvements.
• Outstanding teammate, customer facing and results oriented
• Must be willing and able to travel as required to meet business and customer demands

What we would love you to have :

• Experience of wireless technology deployed at scale
• Experience in an Ops role, an appreciation of the challenges that are intrinsic to managing a live customer network
• ITIL or other industry certification is desirable

What makes you an extraordinary fit :

• Positive outlook, a desire to learn about new technologies, and the ability to handle opposing priorities in a very challenging environment
• Be ready to embrace HPE culture and values and act as an advocate for the HPE brand

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.