Job Description

Customer Success Manager, Real Estate Manager/Visual Lease - Iselin, NJ or Atlanta, GA

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CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.  
 
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to createtruly uniqueand valuable offerings to ourclients. We’vecontinually refined,transformedand perfected our approach to our business, creating a language that has become standard in our industry, for ourclients, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliverforourclients, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.  

CoStar Real Estate Manager  

CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions,projectsand construction. Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more effectively.  

Learn more about CoStar Real Estate Manager 

Visual Lease

As the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a company’s leased and owned assets. Informed bynearly threedecades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives. Our award-winning software is used by 1,500+ organizations to manage more than 1 million real estate, equipment, and other leased asset records globally.

Learn more about Visual Lease | Lease Accounting Management and Compliance Software

ROLE

We’reseeking a Customer Success Manager (CSM)who thrives on helping customers realize thefull value of their investment. As a trusted advisorand proactive partner,you’llwork withmid-markettoenterpriseaccounts to build strong relationships, drive product adoption, and ensure ongoing satisfaction and retentionthroughout onboarding and beyondThe ideal candidate is an experienced customer success professional ready to manage more complex accounts and strategic responsibilities while continuing to deliver hands-on support and training. You’llcollaborate across internal teams,leverageyour growing product and industryexpertise, and use strategic thinking to help customers resolve challengesandachievemeaningful business outcomes.

Ifyou’remotivated, adaptable, and ready to make an impact by empowering our customers’ success,we’dlove to have you on our team.

This position is 5 days inourNew Jerseyor Atlantaoffice.

RESPONSIBILITIES

• Foster trusted relationshipswith customers and internal stakeholders, building credibility through consistent follow-through and proactive communication.Act as the primary point of contact for a portfolio of mid-market and select enterprise accountspost-onboarding.Solicit customer feedback (CSAT & NPS) and close feedback loops.Collect customer feedback and stories and close feedback loops

• Ensure that customers derive maximum valuefrom their investment in the product,monitoreffectiveutilizationof all licensed modules,identifynew opportunities, and collaborate with other internalstakeholder teams to ensure adoption and a successful renewal. Drive platform adoption andutilizationby understanding customer businessobjectivesand aligning them withsystemcapabilities.

• Lead customer engagements, including regular check-ins and executive business reviews, to communicate value, track progress toward goals, andidentifyopportunities for growth.

• Understand customer challenges andobjectives, developing and executing success plans that align with business outcomes and solutionsthrough the systemand other company platforms asappropriateAbility tounderstand customer’s questions/needsand recognize theappropriate internalteams toroute tofor resolution

• Monitor customer health and engagement metrics and partner with Sales Account Executivesto identifyrisks and develop mitigation strategies to support renewal and long-term success.Identifyand mitigate retention risks, partner withinternal stakeholderson renewal strategies.Support expansion opportunities byidentifyingadditionaluse cases and collaborating with internal teams.Identify business maturity level for assigned accounts; determine strategy for advancement to the next stageIdentifyand manage retention risks

• Promote platform capabilitiesthrough targeted customer education, demonstrations, and targeted training sessions to expand usage and adoption. Deliver scheduled platform reviews and provide actionable recommendations tooptimizeusage.

• Stay current on productfeatures andenhancementsas well asindustry trendsand best practices, using that knowledge to make informed recommendationsandguide customers towardoptimaloutcomes,ultimatelyaddingvalue in customer interactions.

• Serve as part of the dedicated escalation pathfor customers and collaborate cross-functionally with internal teams to prioritize responses or requests with Client Support, Product, Consulting, etc.

BASIC QUALIFICATIONS

• Bachelor’s degreerequiredfrom an accredited, not-for-profit, in-person college/university

• 3–5 years of experience in customer success, account management, customer service, or implementation, withdemonstratedsuccess driving customer outcomes, adoption, or satisfaction in a technology or SaaS environment.

• Proven ability to manage multiple priorities, adapt to change, andmaintainhigh performance in a fast-paced environment.

• Strong communicationand interpersonal skills — able to lead meetings, guide conversations, and foster collaboration across teams.

• Solid understanding of business processes (sales, service, support) and the ability to connect technical capabilities to business outcomes.

• Demonstrated problem-solving skills, initiative, and attention to detail.

• Excellent listening, empathy, and conflict-resolution abilities.

• Collaborative team player with professional and positive demeanor.

• Willingness to travel forcustomeronsitevisitsand training (approximately 5-10% travel).

• A track recordof commitment to prior employers

PREFERRED QUALIFICATIONS AND SKILLS

• Customer Success certification (e.g., CCSM or equivalent).

• Working knowledge of the CoStar Real Estate Managerand/or Visual Leaseproduct,platform features and capabilities or familiarity with other enterprise real estate management/lease administration or lease accounting tools

• Experience collaborating across cross-functional teams to achieve customer goals.

• Ability to gracefully navigate challenging conversations andappropriatelytailorcommunication styletoanaudience

• Adaptable mindset with the ability to thrive on change and ambiguity

• Experiencepresenting and building relationships with senior stakeholders.

• Experience with commercial real estate management or lease accounting.

WHAT’S IN IT FOR YOU:

When you join CoStar Group,you’llexperience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. 

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. 

Our benefits package includes (but is not limited to): 

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 

• Life, legal, and supplementary insurance 

• Virtual and in person mental health counseling services for individuals and family 

• Commuter and parking benefits 

• 401(K) retirementplanwith matching contributions 

• Employee stock purchase plan 

• Paid time off 

• Tuition reimbursement 

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent) 

• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups 

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able toprovide visa sponsorship for this position.

This position offers a base salary range of $85,000 to $105,000, based on relevant skills and experience and includes a generous benefits and bonus plan.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing