ByteDance

Customer Success Manager Project Intern (Lark) - 2026 Start (BS/MS)

ByteDance  •  Kuala Lumpur, MY (Onsite)  •  3 months ago
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Job Description

Customer Success team is laser-focused on putting our customers at the heart of everything we do. We don’t just solve problems – we anticipate needs, offering tailored solutions that help our customers achieve their unique goals. Fuelled by a deep understanding of their challenges and needs and powered by data, we’re here to ensure our clients thrive in every step of their journey. With empathy, expertise, and a commitment to going above and beyond, we’re dedicated to being true partners in our customers’ growth journey.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:
1. Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers.
2. Be the go-to person for answering basic customer questions and providing clear, helpful support.
3. Lead standard training sessions for small and medium-sized enterprises, helping them maximize the value of our solutions.
4. Manage batch operations for customers, ensuring a smooth and consistent experience.
ByteDance

About ByteDance

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment and enterprise services - over 2.5bn people interact with ByteDance products including TikTok.

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. We are committed to building a safe, healthy and positive online environment for all our users.

We have over 110,000 employees based in more than 30 countries globally. Join us.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
China, CN
Year Founded
Unknown
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