Welcome to Infraspeak.
Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One
We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.
Born in Porto, Portugal, we’re now a global company serving customers in 45+ countries and backed by top investors. But we’re just getting started
We believe in ownership, collaboration, and meritocracy.
We believe that only great teams build great products — and that includes our customers.
We believe happiness is in the journey, not just the destination.
Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.
At Infraspeak, we are redefining the world of Facility Management through an intelligent, connected, and human-centric platform.
As a Senior Customer Success Manager, you will manage our most valuable and complex accounts. Your mission is to blend deep product consulting and project management with a relentless drive for growth. You will be a trusted strategic advisor to our customers, ensuring they realise measurable business value while directly contributing to Infraspeak’s expansion and retention goals.
What will you do?
Commercial Acumen and Revenue Retention Drive: Own the commercial growth within your book of business. You will proactively identify, qualify, and close expansion opportunities (upsell/cross-sell), manage complex contract renewals, and systematically drive Net Revenue Retention while mitigating churn.
Strategic Account Planning: Develop and execute comprehensive account success plans on your customers' portfolio. You will map customer organisational structures, identify key growth vectors, and establish mid-to-long term milestones that align Infraspeak’s capabilities with the customer's corporate goals.
Value Realisation & ROI Architecture: Act as a value architect. You will help customers define, measure, and track key performance indicators (KPIs), translating their operational usage of Infraspeak into tangible financial ROI and business outcomes that justify and expand their investment.
Executive Presence and Stakeholder Management: Serve as the primary, authoritative point of contact for C-level executives and key decision-makers. Vibe as a peer to senior leadership, comfortably navigating high-stakes negotiations, business reviews (QBRs), and alignment meetings.
Scalable & Tech-Touch Orchestration: Balance high-touch enterprise management with scalability. You will leverage and orchestrate our AI-driven tools and automated "tech-touch" workflows to scale your operation, ensuring efficiency as our customer base scales.
Cross-Functional Collaboration (CS): Act as the internal champion and voice of the customer. You will collaborate closely with Sales, Product, Engineering, and Support teams to provide product insights, streamline the post-sale handoff, and unblock complex technical challenges.
Customer Health & Data Analytics: You are highly data-driven. We expect you to deeply analyse product adoption data, health scores, and customer financial metrics to predict churn risks, uncover expansion signals, and make proactive, data-backed decisions.
Product Expertise and Problem Solving: You possess a strong technical aptitude. You must master the Infraspeak platform inside-out, displaying a consultant-level ability to solve complex workflow problems, advise on integrations (ERPs, IoT), and turn technical features into business solutions.
Change Management and Coachability: Enterprise software adoption requires organisational change. You should excel at guiding customers through digital transformation and behavioural shifts. Simultaneously, you must possess high coachability—a growth mindset eager to receive feedback, adapt rapidly to a fast-paced scale-up environment, and continuously upskill.
Background: Experience as a CSM, Account Manager, or Strategic Consultant within the B2B SaaS industry (experience handling enterprise accounts or complex maintenance/facility management workflows).
Language Proficiency: Native Portuguese and professional fluency in English (both written and spoken) are mandatory, as you will operate in a global environment and manage Portuguese-speaking accounts. Additional European languages, such as Spanish and/or French, are highly valued.
Flexible working hours and a remote-friendly culture.
Competitive salary and perks.
Modern office with everything you need, located in central Porto.
A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition; we call it focus).
A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
Regular events to promote knowledge sharing and team engagement.
At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity.
Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law.
"To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey.
Infraspeak is a collaborative platform that enables complex facilities management operations to Work as One, connecting all internal and external stakeholders without silos, blind spots or overload.
