Customer Service - Account Management - P2 - DEU
Who are we?
Have you ever wondered how a driver of an electric car finds a suitable charger and how all elements behind that experience work together smoothly?
That’s us! At Plugsurfing, we help make EV charging easier across Europe and beyond. We are an e-mobility scale-up with roots in Berlin, owned by Corpay, a global business payments company.
We handle the complexity behind EV charging so that businesses, fleets, charging station operators, and drivers can rely on charging that works. In doing so, we're helping make mobility simpler and supporting the transition away from fossil fuels..
We are looking for a Customer Success Manager to join our team in Berlin.
As a Customer Success Manager, you will manage a portfolio of strategic B2B customers and be accountable for helping them succeed and grow with Plugsurfing.
You will build trusted relationships with your customers, understand their business and objectives, and proactively identify how Plugsurfing can create greater value for them. You will guide customers through successful onboardings and product adoption, identify risks before they become problems, and uncover opportunities to strengthen and grow our partnerships.
Ultimately, your role is to maximize both customer and business value: ensuring our customers are successful, satisfied, and engaged, while supporting retention and sustainable commercial growth across your portfolio.
You will also act as the voice of the customers within Plugsurfing, working closely with Product, Sales, Finance, and Service Delivery and other teams to turn customer insights into action, while balancing individual customer needs with what makes sense for our broader business and customer base.
In addition to your Customer Success responsibilities, around 15% of your role will be dedicated to Employee Success and our Berlin office.
You will help make sure our Berlin office remains a welcoming, effective, and enjoyable place to work. This includes taking ownership of day-to-day office topics, coordinating with local suppliers and service providers, and helping create a great experience for colleagues working from or visiting the Berlin office. This gives you a unique opportunity to contribute not only to the success of our customers, but also to the experience and culture of our own team.
Because of this responsibility, regular presence in our Berlin office is an important part of the role, while still working within our flexible hybrid setup. You will also need sufficient German language skills to communicate confidently with local partners and service providers.
Please send us your CV and cover letter through our online recruitment tool by [date]. The recruiting manager is Kay Kurki-Visser, Head of Customer Success Management.
We review applications continuously and may begin interviews before the application deadline.
We welcome applications from all qualified candidates, regardless of gender, race, disability, age, sexual orientation, religion, belief, or background.
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
Corpay (NYSE: CPAY) is a global leader in business payments and expense management, providing a range of solutions that streamline accounts payable, manage expenses, and handle international transactions in ways that no other provider can rival.
From vehicle payments and lodging to corporate cards, AP automation, and international payments, Corpay simplifies every aspect of business spending.
With cutting-edge technology, global expertise, and reliable support, Corpay is your trusted partner for saving time, reducing costs, and protecting against fraud.
