Silverfin is a cutting-edge cloud software solution built by accountants, for accountants.
Founded in 2013, Silverfin was created to solve the frustrations of manual, error-prone processes in analysing financial data and compliance. From day one, we’ve been a cloud-first platform with an open API architecture, leveraging structured data to transform how accountants work.
Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance.
In 2023, Silverfin became part of the Visma Group, joining one of Europe’s leading providers of cloud software. This partnership strengthens our ability to innovate and expand our impact within the accountancy industry.
Today, Silverfin is trusted by over 1000+ firms across 19 countries. Our clients include all of the Big 4 accounting firms, as well as leading global networks like BDO, PKF, Baker Tilly, Grant Thornton, and Moore.
Headquartered in Ghent, with offices in London, Luxembourg, Gouda (NL), and a 2nd office in South of Belgium (Mont-Saint-Guibert), we’re a team of over 200 people - including a diverse remote engineering team working across multiple time zones - all working together to drive innovation in accounting.
As a Customer Success Manager (CSM) for the Netherlands, your primary focus is to make our customers successful in how they run their accountancy processes on Silverfin.
You build deep, trusted relationships with our key Dutch accounts – accounting firms – and guide them through onboarding, process transformation and long‑term adoption. Your success is measured by how effectively customers embed Silverfin in their way of working and the tangible value they realise, not by commercial quota.
You leverage your accountancy background and process knowledge to understand how firms work today, where the inefficiencies are, and how Silverfin can support better workflows, quality and collaboration. You help customers translate their existing processes into scalable, technology‑enabled ways of working on our platform.
Commercial activities (such as renewals or expansions) may be involved, but are supportive to your core mission of customer success, value realisation and scalable growth, not the centre of your role.
You also act as the voice of the Dutch customer within Silverfin, ensuring that their needs and insights inform our product roadmap, implementation approaches and overall way of working.
At Silverfin, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We're committed to elevating talent by creating an environment where we can all thrive together.
We have a unique culture with our values as the backbone:
Who we are - Authentically human
How we think - With a growth mindset
How we act - Bravely, side by side
How we win - By doing what we love
At Silverfin we make our own way. We are constantly looking for new and innovative ways to move forward. Continuous learning and development is encouraged to support your personal and professional growth.
At the same time, this opens up many new opportunities that allow our people to grow with Silverfin, and often faster than with other companies. So many ambitious team members have already found their way to a new challenge within Silverfin.
We want you to reach your full potential. To get you there, we don't want to think in boxes and over-structure things. So your options are not limited to 1 team or 1 career track. Your talent, motivation and potential play a crucial role in evolving across the teams into new roles.
Silverfin is the cloud platform that makes accountancy firms more successful. It improves the efficiency, competitiveness and profitability of compliance services, and powers the development and delivery of advisory services.
Silverfin takes financial data directly from client systems and hosts it securely in a single cloud Structured Data Hub. Then templates standardise, and automate, accounting workflows and use the data hub to make compliance easy, fast, and accurate.
But that’s only half the story. Leading firms use Silverfin to power their advisory services too. Looking at data and trends, right across the client portfolio is easy and automatic alerts warn of risks or identify opportunities to give advice, or sell additional services.
We call this connected accounting and our customers tell us Silverfin has made their day-to-day business better and given them the data, tools, and time, they need to deliver the advisory services and insights their clients really value.
