Job Description

Our mission

The system is broken. Sales should be an art of relationship building and strategy, but it has become a bureaucratic science. Exceptional talents have been turned into accountants, drowning in administration, CRM, and reporting. At Modjo, we exist to break these chains and transform the B2B sales profession. If you want to build the product that will make salespeople invincible and redefine an industry: Welcome aboard.

About us

Imagine a sales team that works smarter, closes deals faster, and constantly grows its skills.

That’s what Modjo makes possible.

Modjo is an AI-powered platform that captures and analyzes sales conversations to help sales teams perform better: less admin, more impact. We give sales back to salespeople.

At Modjo, we’re not just building a product — we’re challenging how sales performance is defined, measured, and improved.

We believe performance doesn’t happen in dashboards. It happens in action.

Join us, and you’ll play a key role in shaping the future of sales for Mid & Enterprise companies across Europe, within a fast-growing and ambitious B2B SaaS company.

Our culture

Continuous learning : Raise the Bar (Excellence as a standard)

We care deeply about quality, in our product, our decisions, and the people we hire. “Good enough” isn’t good enough. We continuously challenge ourselves and each other to do better, think sharper, and aim higher.

Team Spirit, with Honest Feedback

We believe great teams are built on trust, candor, and collaboration. Feedback is not optional — it’s how we grow.

User First. Always.

Everything we build starts with the reality of sales teams in the field. We obsess over real user problems, not theoretical ones.

Entrepreneurial Mindset

We act like owners. We don’t wait for perfect conditions to move forward. Autonomy comes with accountability.

About the Role

We’re looking for a Customer Success Manager Mid-Market to own and grow a portfolio of mid-market clients by driving adoption, retention, and expansion through AI-powered value delivery.

This is a high-impact role: you’ll be joining at a key moment and will have real ownership over a €15k–€60k ARR client portfolio, shaping how we scale Customer Success in the mid-market segment.

Your mandate is clear: maximize customer value, drive net revenue retention, and make Modjo a strategic, must-have partner for your clients.

Your Mission

1. Own your portfolio end-to-end

• Manage and grow a portfolio of mid-market customers (€15k–€60k ARR)
• Build strong, trust-based relationships with key stakeholders, including C-levels
• Act as a strategic advisor to help clients achieve their business goals through AI
• Ensure high customer satisfaction and long-term engagement

2. Drive adoption, retention & expansion

• Design and execute tailored onboarding and adoption plans
• Identify upsell opportunities and lead renewals in collaboration with Account Executives
• Monitor usage and proactively address risks to maximize retention
• Continuously demonstrate ROI and business impact to customers

3. Scale processes & efficiency

• Industrialise onboarding and account management processes
• Leverage automation and playbooks to manage inbound requests efficiently
• Contribute to building scalable CS frameworks for the mid-market segment
• Share best practices and continuously improve ways of working

4. Be the voice of the customer

• Gather and relay customer feedback to Product and internal teams
• Contribute to improving the product and customer experience
• Turn satisfied customers into advocates (testimonials, referrals, case studies)

5. Collaborate cross-functionally

• Work closely with Sales (AE Farmers) on renewals and expansion strategy
• Align with Scaled Account Managers to ensure consistency across segments
• Partner with Product and Marketing to drive customer-centric initiatives

Success after 12 months means

• You have built a strong, trusted relationship with your entire portfolio and are seen as a strategic business partner by your clients
• You have consistently achieved (or exceeded) retention and expansion targets across your accounts
• You have significantly improved product adoption and demonstrated clear ROI for your customers
• You have implemented scalable processes and playbooks that increase team efficiency

Who you are

• You have 2+ years of experience in Customer Success, Account Management in a SaaS environment
• You are comfortable engaging and influencing C-level stakeholders
• You are highly organised and structured, able to manage multiple accounts and inbound requests efficiently
• You have strong business acumen and can translate product value into tangible outcomes
• You are proactive, autonomous, and solution-oriented, with an entrepreneurial mindset
• You are fluent in French and English and you are excited to manage international clients

Bonus points if

• You have experience in SaaS, CRM, or Customer Success platforms
• You have worked with mid-market clients and managed complex sales cycles
• You have a strong interest or experience in AI and its business applications

Why this role matters

As we scale, the mid-market segment represents a huge growth opportunity for Modjo. This role is critical to ensuring that these customers not only succeed but expand with us over time. By combining strategic account management with scalable processes, you’ll directly impact revenue growth, product adoption, and customer satisfaction. This is a high-leverage position at the intersection of Sales, Product, and Customer Success—where your work will shape how we scale sustainably.

What we offer

• A foundational role in a fast-growing B2B SaaS company backed by top European VCs
• A great culture
• Offices in the heart of Paris (75003)
• Healthcare: Alan Blue insurance
• Perks: Wellpass & Beetogreen (bikes) preferential rates + RTT
• Parental Leave Soft Landing: Upon returning from maternity or paternity leave, you take 1 day off per week for the first 4 weeks to ensure a smooth transition (at full salary)

Why join Modjo now?

• Build, don't maintain: We are still laying the tracks. You won't be here to maintain legacy processes or manage the status quo. You are here to build, innovate, and leave your mark on the company's trajectory.
• The AI Revolution: We aren't just riding the wave; we are shaping it. You will work on a product that is concretely changing how thousands of professionals work every day using AI.
• High density of talent: Join a team where "average" is not an option. You will work alongside people who will push you to be your best self every single day.

Hiring process

• Step 1: First call with TA
• Step 2: Manager call with Camille
• Step 3: Case study with COO & Camille
• Step 4: Meeting with the Head of CS
• Final interview with Paul (CEO) / Team fit coffee + reference checks