Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Customer Success Manager – Microsoft

Location: Milton Keynes - Hybrid

This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About the Job

We’re currently looking for a customer-focused Customer Success Manager to join our Microsoft team. Driving customer growth, retention, and long-term value, you’ll work closely with Ingram Micro’s cloud customers and vendor partners to build strong, strategic relationships and maximise account potential. This role is ideal for someone with experience in account management, customer success, or sales who enjoys taking ownership of relationships, developing account strategies, and delivering measurable growth.

Microsoft knowledge would be a strong advantage. However, if you have similar cloud experience, have worked closely with vendors, or are looking to deepen your Microsoft knowledge across a broad and evolving range of products and solutions, this could be a great next step for you.

What you can expect to be getting up to as a Customer Success Manager:

• Serving as the primary point of contact and Microsoft cloud specialist for your customer base
• Building and maintaining strong, long-term relationships with assigned customers
• Developing and executing account strategies to drive Microsoft cloud growth and retention
• Managing the full subscription lifecycle, including renewals, retention, and upsell opportunities
• Collaborating with internal teams and Microsoft stakeholders to deliver a seamless customer experience
• Acting as the voice of the customer, sharing insight to improve retention, growth, and overall service delivery

In order to set you up for success, we are looking for the following skills and experience

• Experience in customer success, account management, or sales within a customer-facing environment
• A strong interest in learning and developing knowledge across Microsoft cloud products and solutions, with the ability to quickly understand and apply this in a customer-focused environment
• Proven track record of managing and growing customer accounts, with a focus on retention and recurring revenue
• Natural relationship-building skills, with the ability to engage stakeholders at multiple levels
• A commercially minded approach, with the ability to identify and drive growth opportunities
• Excellent communication and collaboration skills, both written and verbal

What we offer:

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com

Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

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