Location: Dublin/ Remote
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform®, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.
VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it is not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That is the measurable value we deliver. And that’s what we call Business Uninterrupted.
We currently have an opportunity for an ambitious andhighly motivated Customer Success Manager to join ourVikingCloudTeam. In thisrole theright candidate will act as a trusted adviser for our largest clients drivingcustomer satisfaction, value, retention and growth. The CSM will be responsible forday-to-day management of key clients’ relationships with a laser focus on creating customer value. Aself-starter,who combines tactical daily account management with a strategic approach to securing retention and growth, the CSM willbe dedicatedto theirclientsand act as their internal advocate to ensure they are set up for long-term success.
Act asprimary contact for assigned Level 4clients
Owntheoverall clientrelationship to ensure client satisfaction, drive retention & supportprogramme growth
Manage and deliverkeyclient communications to the highest standards on behalf of VikingCloud
Ownrecurringclient engagement cycles to ensure a high-level of customer satisfaction
Own periodic key client engagements, such as product roadmaps, reporting insights, QBRsetc.
Maintain detailed and accurate merchant volume reporting and forecasting
Cultivate strong relationships with key influencers and decision makers at assigned client accounts. Meet them regularly to develop a strategic understating of client needs and opportunity
Understandclient business models, particularlyas it relates to GTM strategy,product offerings, portfolio makeup and any other key company developments
Identify opportunities for upsell/cross sell new VikingCloud products and services
Monitor market, customersand competition –to help inform product strategyandbuildinsightsinto the selling agenda
Advocatefor client needs/requestsinternally andbe able toarticulatehow they wouldfacilitate retention and growth of the programme
Own and leadresponses to any client escalations: managinginternally to senior leadership or cross functionally as required
Plan,forecast,andsupportaccountrenewals within client base
UtilizeCRMand othersystems andtools as necessaryto provide the business with data ledreporting
Manage wider stakeholder involvement internally as required(Legal, Operations Contact Centre, PMO, HR etc.)
Ensure management is updated onstrategic status ofaccounts in terms of problems, plans, opportunitiesand objectives
You will have a minimumof8-10years’experiencein partnership management
You will beboth tactically & strategicallyminded
You will have the ability to clearly communicate, plan and implement change
You will be an exceptionallystrong communicator and highlyorganized
You will be a great teamplayer, comfortable in delegating and directing peoplecross functionally
You will be professional in championing clientsrequirements, ensuring keymilestones and objectives are achieved
You will be comfortable developing business and commercial justifications that drive client growth
You will be available to travel as needed
VikingCloud is an equal opportunities employer.
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.
VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.
