Job Description

We are looking for a Customer Success Manager to join our team in Belgrade.

About You – experience, education, skills, and accomplishments

• 5 years of working experience in customer facing role (preferably Customer Success)
• Proficiency in English.
• Bachelor's degree and/ or equivalent professional experience.

It would be great if you also have...

• Proficiency in Salesforce
• Experience working independently with customers across different regions and time zones.

What would you be doing in the role?

• Relationship Building: Establishing and maintaining strong, long-term relationships with key customer stakeholders.
• Customer Retention: Proactively engaging with customers to ensure their ongoing satisfaction, loyalty, and trust.
• Customer Insights: Gathering and analyzing customer feedback to inform customer success plans, improve product and service delivery.
• Risk Management: Identifying potential risks to customer success and implementing strategies to mitigate them.
• Cross-Functional Collaboration: Working closely with internal teams to align efforts and deliver a cohesive customer experience.
• Growth Support: Assisting in the expansion of the customer’s use of products and services, thereby driving growth within the assigned territory.

About the Team

The Customer Success team is globally distributed across the US, Canada, the UK, and Europe, supporting a portfolio of strategic global accounts. Each CSM manages a global book of business and works closely with customers to ensure long-term success, retention, and growth.

Benefits

• Holidays: 25 days paid leave per annum
• Private Health Insurance
• Paid Lunch
• Yearly Bonus
• Yearly Merit Plan
• My Learning Platform
• Fit Pass
• Life Insurance
• Accident Insurance
• Company bicycles available free of charge

Hours of Work

This is a permanent, full-time position. The standard working schedule includes three days per week from 9:00 AM to 5:00 PM CET.

This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.

Please note that only shortlisted candidates will be contacted.

#LI-Hybrid

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.