ByteDance

Customer Success Manager, Lark APAC

ByteDance  •  Singapore, SG (Onsite)  •  2 months ago
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Job Description

Lark SaaS Customer Success-APAC team:
The Customer Success team in Lark APAC is responsible for driving success for our customers by maximizing their productivity and bringing them closer to their desired success goal.

Job Responsibilities:
- On-board and guide customers to enable a seamless implementation experience
- Identify and understand customer business goals and KPI's to help launch a successful partnership with the business
- Develop reporting and insights for customers to help demonstrate the value of Lark
- Build great customer experiences with the Lark product, reducing customer churn, retaining, renewing as well as identifying up-sell and cross-sell opportunities
- Sustain relationships with identified accounts by becoming a trusted advisor to decision makers and executive buyers
- Be a customer’s advocate and gather customer’s feedback on the Lark product, and share it with internal team to drive product enhancement
ByteDance

About ByteDance

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment and enterprise services - over 2.5bn people interact with ByteDance products including TikTok.

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. We are committed to building a safe, healthy and positive online environment for all our users.

We have over 110,000 employees based in more than 30 countries globally. Join us.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
China, CN
Year Founded
Unknown
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