SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.
Our people solutions cover the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.
As a Customer Success Manager, you will manage a portfolio of international, high-complexity Mid-Market customers. You will combine customer relationship management with the structure and operational ownership typically found in a Service Delivery Manager role.
You will lead customer governance, monitor service performance and ensure commitments are delivered against agreed SLAs and KPIs. At the same time, you will build trusted relationships, support retention and identify opportunities to grow our customer partnerships.
You will join a collaborative team of 11 colleagues based across Málaga and Glasgow, working together to support complex international customer environments.
This is a 12-month maternity cover opportunity, offering the chance to take ownership of an established international customer portfolio and make an impact from day one.
Additional experience we value
You will join an international team where Customer Success goes beyond traditional relationship management. You will have real ownership of service performance and the opportunity to work with sophisticated international customer environments.
With colleagues across Málaga and Glasgow, you will be part of a team that collaborates across borders while sharing knowledge, expertise and responsibility for customer success.
Salary range information will be shared with candidates during the first call with the Talent Acquisition team.
Why join SD Worx?
SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.
All hiring decisions are based on skills, experience, and role-related qualifications.
We spark success at the heart of your business so you and your people can thrive.
About SD Worx
In today’s new world of fluid work, people want to be inspired by what they do and have the freedom to focus on what matters. Organisations need a dynamic, motivated workforce empowered by smart technology. As a leading European provider of integrated HR solutions, SD Worx turns HR into a source of value for their customers’ business and the people that work for them. SD Worx delivers HR solutions across the entire employee lifecycle, from paying employees to attracting, employing, rewarding and developing the talent who make businesses succeed. SD Worx powers performance through four core capabilities: software, outsourcing, consultancy and data-driven insights.
SD Worx is the trusted leading European provider of end-to-end HR solutions for all organisations and workers. About 90,000 small and large organisations across Europe place their trust in the company and its +75 years' worth of experience. SD Worx calculates the salaries of approximately 5.7 million employees and ranks among the top five worldwide. The more than 7,500 employees operate in Belgium (HQ), Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Mauritius, Netherlands, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK. SD Worx achieved a consolidated revenue of EUR 1.058 billion in 2023.
More info on www.sdworx.com
