AI + GovTech | Travel Required (~40%)
Salary Range: $75K–$90K
At vialytics, we’re using AI to solve one of the biggest challenges in public infrastructure: road management.
Our platform helps cities and municipalities identify, manage, and improve road conditions through AI-powered inspections and intuitive software workflows. Instead of relying on outdated manual processes, public works teams can make faster, smarter, data-driven decisions that directly improve infrastructure and public safety.
Founded in Germany in 2018, vialytics has expanded rapidly across Europe, earned multiple industry awards, and recently raised a $10M Series A to accelerate international growth.
Now we’re growing our U.S. team and looking for customer-focused, proactive team members who are excited to help cities succeed with transformative technology.
This role requires approximately 40% regional travel (primarily driving) to visit customers onsite. A valid driver’s license and access to a vehicle are required.
Our Customer Success team is focused on creating exceptional customer experiences, building long-term partnerships, and driving customer growth and retention.
As a Customer Success Manager, you’ll guide new customers through implementation and onboarding while also managing a portfolio of customer relationships. You’ll serve as a trusted advisor to municipalities, helping them successfully adopt and maximize the value of our platform.
This is a highly collaborative role with direct impact across customer experience, product feedback, retention, and growth.
Lead customers through a successful onboarding experience, including kickoff meetings, implementation planning, training, and ongoing support
Serve as the primary point of contact for assigned customer accounts and build strong, long-term relationships
Understand customer goals, challenges, and workflows to proactively support adoption and problem-solving
Partner closely with our Product team by communicating customer feedback and feature requests
Help improve and scale Customer Success processes as the company continues to grow
Identify expansion opportunities within existing accounts, including upsells and contract renewals/extensions
Support creation of customer-facing materials including training resources, webinars, QBR presentations, and informational communications
Track customer communications, onboarding progress, and account activity within our CRM
Contribute to team KPIs including retention, customer satisfaction, NPS, and onboarding success metrics
2–5+ years of experience in Customer Success, Account Management, or client-facing SaaS roles
Experience building or improving scalable customer processes within a SaaS environment
Strong relationship-building and communication skills, both written and verbal
Experience collaborating cross-functionally with Product and internal teams
Comfortable managing customer conversations related to renewals, contract extensions, or commercial discussions
Highly organized with strong project management abilities
Empathetic, proactive, and customer-oriented mindset
Excited by fast-paced startup environments and new challenges
Commitment to delivering exceptional customer experiences
Valid driver’s license
Work directly with cities and municipalities on technology that creates real public impact
Join a fast-growing international startup backed by recent Series A funding
Be part of a collaborative, mission-driven, and low-ego team
Help shape customer success operations during an exciting stage of growth
Work with innovative AI technology solving real-world infrastructure challenges
Remote-first work environment
Competitive medical, dental, and vision insurance
18 vacation days + 8 sick days
12 weeks paid parental leave
$1500 annual professional development budget, $35 monthly wellness budget
Salary range: $75,000–$90,000
Compensation is determined based on experience, skills, location, and qualifications.
vialytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
vialytics' mission is to digitize road management in cities, municipalities and counties. Providing up-to-date image data and automatic evaluation, vialytics's AI simplifies the day-to-day work of our partner municipalities, from road inspection to maintenance management. We save cities time, money, and manpower, all while making roads safer. Over 700 partner municipalities in the US and Europe trust in vialytics.
