Job Description
Department:
Operations
Job Description:
JOB SUMMARY: The Customer Success Manager in Training is a developmental position that builds the operational, customer relationship, and account leadership skills needed to grow into a Customer Success Manager role at Stevens Transport. The program combines structured learning with hands-on experience. The individual will learn how Stevens manages customer relationships, service expectations, daily transportation activity, account performance, and issue resolution while working alongside experienced leaders and cross-functional teams. As knowledge and proficiency grow, the individual will take on increasing ownership of customer communication, reporting, problem resolution, and account-management responsibilities.
Note: This position is based on-site at our Dallas, TX / Stevens HQ location and requires regular, full-time attendance in the office. Remote or hybrid work arrangements are not available for this role.
RESPONSIBILITIES
- Complete hands-on training in Stevens Transport operations, customer service standards, and account-management practices.
- Learn customer-specific requirements, service expectations, business needs, and operating processes.
- Shadow experienced Customer Success leaders and progressively assume responsibility for customer communication and account activities.
- Serve as a developing liaison between customers and internal Operations, Sales, and support teams.
- Monitor daily account activity, identify potential service risks, and help coordinate solutions before issues affect the customer.
- Research service exceptions and communicate timely, accurate updates to customers and internal stakeholders.
- Track customer and operational key performance indicators and use performance data to identify trends and priorities.
- Prepare customer reports, performance updates, and account communications.
- Participate in customer meetings and internal account reviews while building presentation and relationship-management skills.
- Learn escalation procedures and effective methods for communicating time-sensitive customer issues.
- Develop sound judgment in balancing customer expectations, operational capabilities, and business objectives.
- Take on progressively greater responsibility for customer accounts based on demonstrated knowledge, performance, and readiness.
MINIMUM QUALIFICATIONS
- Strong interest in developing a career in customer success, account management, transportation, or logistics.
- Customer-focused mindset and willingness to learn transportation operations and account-management practices.
- Strong written and verbal communication skills.
- Ability to learn quickly, apply coaching, and respond constructively to feedback.
- Strong organization, attention to detail, and ability to prioritize multiple responsibilities in a fast-paced environment.
- Demonstrated problem-solving ability and sound professional judgment.
- Ability to collaborate effectively with multiple departments and stakeholders.
- High school diploma or equivalent.
PREFERRED QUALIFICATIONS
- Experience in transportation, logistics, customer service, account management, operations, or a related environment.
- Experience working directly with customers or supporting business accounts.
- Familiarity with key performance indicators, reporting, or operational performance metrics.
- Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field.
SKILLS & ABILITIES:
- Customer service
- Relationship building
- Communication
- Problem solving
- Account management
- Organization
- Adaptability
- Analytical thinking
- Collaboration
- Time management
PHYSICAL DEMANDS:
- Prolonged periods sitting at a desk and working on a computer.
- Frequent communication by telephone, email, virtual meeting, and in-person interaction throughout the workday.
- Ability to perform the essential functions of the position, with or without reasonable accommodation.
WORK EXPERIENCE:
- Experience in transportation, logistics, customer service, account management, operations, or a related environment is preferred.
Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.
Workshift:
Education:
In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.
