Job Description

Customer Success Manager - Group IT Infrastructure Advisory Team

Location Kraków or Malmö

ASSA ABLOY Group is a global leader in access solutions, powering secure identities for millions worldwide. We foster a collaborative, inclusive, and dynamic work environment where creativity, learning, and career growth are encouraged.

Are you ready for a new challenge in IT? Join our Group IT Infrastructure Advisory team as a Customer Success Manager in Kraków or Malmö and play a pivotal role in guiding customers through the adoption, migration, and management of IT infrastructure services. You will act as the bridge between business needs and technology solutions, ensuring our products and services align with organizational objectives and deliver real business outcomes.

What would you do as our Customer Success Manager

• Advise and Support our Customers in how to use our products in the best way
• Lead our jurney of Continious Producte improvements: collect and refine customer ideas, conduct sign-offs with divisions.
• Gather stakeholder requirements, translate into actionable features, and define key product metrics.
• Advise teams on designing, building, and deploying secure, scalable IT infrastructure (cloud, networking, storage, security).
• Collaboratineg with all internal Group IT Teams to provide cutomer success using all products

The skills and experience you need

We are looking for someone who:

• Is able to sell our solutions, guide customers to the best decisions, and collaborate with solution architects to create optimal solutions.
• Has a strong IT infrastructure background, probably Infrastructure Solution Architect or equal (cloud, virtualization, networking, databases).
• Communicates complex technical concepts clearly to both technical and non-technical audiences and understands Agile principles.
• Can influence without formal authority, advising and guiding teams, working proactively and independently.
• International Travel might be needed, experience in a global organization, and speaks English at a professional level.

We review applications regularly, so don’t wait 

We are building diverse, inclusive teams, and encourage applications from everyone -– from fresh talent to experienced professionals – so if you feel like this is the job for you and you see yourself working with us, just set up your profile and apply. 

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Elżbieta Łątka-Likh, Talent Acquisition Business Partner, at elzbieta.latka-likh@assaabloy.com

Let’s create a safer and more open world – together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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