Job Description

🌟 We’re Hiring: Customer Success Manager, Government 🌟

Are you a people-person with a passion for media and public affairs? We’re on the hunt for a Customer Success Manager in our Government teamwho can create standout customer experiences and become the go-to expert for all things media monitoring and insights.

Who we are

At Streem, we’re all about helping Australia and New Zealand’s most influential organisations stay ahead of the news cycle. Leading the charge in ANZ media intelligence, we offer live monitoring of print, digital, TV, radio, podcasts, and social platforms to make sure our clients stay ahead of every story.

Our Customer Success Managers in the Government team are the first point of contact for our government clients, and our main source of outstanding proactive customer service. Your day-to-day is centred around helping our government clients get the very best out of the Streem platform, while also keeping track of the ever-changing Australian media landscape. Ready to make a meaningful contribution and grow with us? We’d love to meet you!

A snapshot of what our Customer Success Managers get up to:

• Contribute to major Federal Government client deployments;
• Serving as a contact for existing Government clients, and working to build, maintain and grow strong client relationships;
• Contribute to key project tasks related to major government calendar events;
• Running in-depth training and onboarding sessions for Government stakeholders to help them master the platform (both virtually and face-to-face);
• Gathering feedback and working with the team to cultivate real product improvements;
• Proactively flag key media stories, trends, or issues relevant to clients;
• Ensuring all client-related tasks are completed in accordance with internal and external service standards;
• Maintain consistent communication with internal and external stakeholders;
• Help ensure platform accuracy and content quality.

About You:

• Strong customer-facing skills, ideally with previous Customer Success experience.
• Organised, detail-oriented, and comfortable juggling multiple priorities.
• Ability to work in a fast paced environment.
• Strong written and verbal communication skills.
• Energetic, media-savvy and positive go-getter with a can-do attitude.

Desirable (but not required):

• Degree in Media, Communications, PR, Journalism, or similar
• Media/news/content experience is highly advantageous;
• Personal interest in the Australian Media Landscape and public affairs;
• Familiarity with media monitoring, analytics, or social listening tools
• Experience with Excel, Project Management Tools/CRM tools/Boolean Search.

✨We’re building a team with varied strengths and backgrounds, so please don't be discouraged from applying if you don't meet all the skills requirements. Whether you’re early in your journey or bring deeper experience, we’d love to hear about what you can bring to the Streem team. ✨

Our Surry Hills HQ is built on a culture that’s media-passionate, energised, and strives for excellence. We’re a proactive crew that champions collaboration, life-long learning, and delivering the very best services to our clients. To support our amazing Streem team, here are some additional benefits you’ll enjoy:

• 🧑‍🍳Delicious daily gourmet lunches and snacks from our in-house chef.
• 💻Hybrid work setup
• 🐶A dog-friendly Surry Hills HQ (only a 5 min walk from Central!).
• 📚$3,000 annual upskilling allowance.
• 🏝️Extra leave days (birthday leave, wellbeing days, volunteering leave + more).
• 💲$2,000 referral scheme, corporate discounts, and novated leasing options

If the media industry excites you, and you thrive in a people-first environment, apply with us today!

At Streem, we believe that the quality of our services are strengthened by the diversity of the people behind them. As such, we’re committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued.