Job Description

About the Role

As a Customer Success manager you are the primary architect of our customers' success. This is a high-visibility role where you will act as a trusted advisor to senior stakeholders, ensuring CyberVadis becomes an indispensable part of their security strategy. You will own the entire post-sales relationship—from strategic onboarding and program expansion to commercial renewals.

Your Mission

Strategic Consulting & Program Maturity

• Architect Success: Guide customers in implementing and maturing their TPCRM (Third-Party Cyber Risk Management) programs throughout their lifecycle.

• Business Integration: Partner with clients to ensure CyberVadis is seamlessly integrated into their internal processes and existing toolsets.

• Expert Advice Move beyond "tool training" to act as a consultant.

Relationship Orchestration & Advocacy

• C-Suite Engagement Build and maintain deep, lasting partnerships with Project Managers, Decision Makers, and Executive Sponsors.

• Voice of the Customer Act as the main point of contact, providing both proactive strategic support and reactive project management resources.

• Build Advocacy Turn customers into brand ambassadors through consistent value delivery and relationship building.

Portfolio Growth & Commercial Ownership

• Strategic Planning: Develop and maintain detailed Account Plans and Customer Program Plans for your entire portfolio.

• Commercial Lifecycle Lead and successfully manage contract renewals and identify opportunities to promote/upsell additional services where they add value.

• Value Realization: Ensure customers maximize the utility of the CyberVadis solution, maintaining high satisfaction and engagement levels.

Data-Driven Excellence & Operations

• Operational Rigor: Carefully monitor customer operations (forecasts and delivery) to ensure all operational KPIs are met.

• Performance Tracking Use your analytical skills to monitor account health and ensure every client can see a measurable ROI.

Internal Collaboration & Continuous Improvement

• Product Roadmap Liaise between the customer and internal teams (Sales, Product, Operations) to solve challenges and provide feedback on solution development needs.

• Project Leadership Lead or support a variety of internal customer-focused projects to improve our service delivery.

• Team Culture: Contribute to a positive, motivating atmosphere through peer-coaching and sharing best practices with the wider team.

Your Profile

• The Experience 5+ years in Account Management, Customer Success, or Management Consulting, ideally within a high-growth SaaS or tech environment.

• The Linguist: Native or professional fluency in French and English is essential. French is a significant advantage.

• The Strategist You have a proven track record of developing complex Account Plans and navigating multi-stakeholder enterprise environments.

• The Analyst: You are "data-fluent." You can translate complex datasets into compelling stories via Excel and PowerPoint.

• The Tech Stack: You are comfortable with Salesforce, modern Project Management tools, and the Google/MS Office suites.

• The Mindset: You are self-driven, thrive in fast-paced environments, and possess the agility to pivot as our industry evolves.

Why Join us?

• International Culture Join a truly multicultural team based in France with a global reach and a flat hierarchy.

• Career Growth: As we scale, you scale. We prioritize peer-coaching and continuous professional development.

• Flexibility We value results over "seat time," offering a modern, hybrid work environment.

Equal Opportunity Statement:

We are committed to diversity and inclusivity in our hiring practices.