T-Systems International

Customer Success Manager for T Cloud Public (m/f/d)

T-Systems International  •  Granada, ES / Reus, ES (Onsite)  •  3 hours ago
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Job Description

Company Description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

  • Strategic influence and development of the existing business of the assigned T Cloud.
  • Public customers in order to increase the value added for the customer and the sales for the T Cloud Public.
  • Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
  • Active participation in the respective vertical squad of the T Cloud Public.
  • Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
  • Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
  • Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
  • Ensuring customer satisfaction.
  • Participation in the planning and forecasting processes.
  • Transferring customer requirements to the T Cloud Public impediment and demand process.
  • Supporting the further development of cloud handling support.

Qualifications

  • Completed degree in computer science, engineering or comparable training or further education.
  • Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
  • Top knowledge and experience in the field of AI.
  • Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
  • Strong knowledge of market-relevant cloud ecosystems and experience with partners.
  • Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
  • Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
  • Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
  • High resilience, adaptability to dynamically changing processes/startup mentality.
  • Very good technical understanding of standardized service provision through platforms.
  • Detailed knowledge of the processes and structures in your own company.
  • Experience in international cooperation with Local Business Units and NatCos.
  • High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
  • Fluent written and spoken German and English.
  • Willingness to travel nationally and internationally.

Additional Information

What do we offer you?

Work environment & flexibility

  • International, dynamic and collaborative environment.
  • T-Social: social initiatives (sports, community, health, ...).
  • Hybrid work model (remote/on-site).
  • Flexible working hours.

Growth & development

  • Customized training: access to Coursera to learn whatever you want, whenever you want.
  • Weekly language classes (English & German).
  • International Mentoring Sessions & Experience Days.

Compensation & benefits

  • Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
  • Telemedicine.
  • Life and accident insurance.
  • Social fund.

Wellbeing & time off

  • 26+ working days of vacation per year.
  • Free access to specialist services (medical, legal, wellness).
  • 100% salary coverage during medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

T-Systems International

About T-Systems International

Your digitalization partner with industry expertise

With locations in more than 26 countries and over 26,000 employees (2024), T-Systems is one of the leading providers of digital services in Europe. The Deutsche Telekom subsidiary is headquartered in Germany and has a presence in Europe as well as in selected core markets and strategic production locations. T-Systems can provide a global production and supply chain to companies operating worldwide.

T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries and the public sector. T-Systems’ focus industries are automotive, the public sector, healthcare and transport. For these areas, T-Systems develops industryspecific solutions – so-called vertical applications.

The comprehensive portfolio of services includes secure operation of traditional IT infrastructures, migration to private cloud and public cloud environments of hyperscalers, as well as management of hybrid and multi-cloud infrastructures. T-Systems integrates customized platforms, industry-specific applications and innovative technologies such as artificial intelligence (AI), big data and blockchain into these infrastructures. To achieve this, the Telekom subsidiary works closely with leading global technology partners. The end-to-end services also include state-of-the-art security solutions and data protection in accordance with DSGVO requirements.

T-Systems pursues a holistic approach: consulting (advisory) and solutions from the areas of digital, cloud services and security are offered from a single source.

Become one of us: https://www.t-systems.com/de/en/company/careers

Imprint: https://www.t-systems.com/de/en/imprint

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Frankfurt am Main, DE
Year Founded
Unknown
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