Job Description

Let's build the future together!

Teamtailor is an Employer Branding and ATS SaaS platform used by over 13,000 companies, and 250,000 users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for our next Customer Success Manager. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our clients 🙌🏼

The Customer Success Manager owns a portfolio of customers and is responsible for building strong, long-term relationships that drive adoption, satisfaction, and growth. This role exists to ensure every customer experiences the full value of Teamtailor, helping them achieve their hiring and employer branding goals while contributing to retention, expansion, and advocacy.

Act as trusted advisors, proactive, strategic, and consultative, ensuring our customers’ success is our success.

Your key responsibilities will be to

• Own and manage a portfolio of customers across their lifecycle, from Onboarding to Success, as well as renewal and upsell/expansion.
• Lead onboarding and implementation to ensure customers are set up for success and adopting best practices.
• Build strong, consultative relationships to deeply understand customer goals and align Teamtailor’s solutions to their needs.
• Drive product adoption by providing strategic guidance, training, and continuous education.
• Monitor customer health metrics (e.g., NPS, Health Score, risk & growth signals) to proactively address risks and ensure satisfaction.
• Collaborate cross-functionally with teams like Product Specialists, Support, Onboarding Specialists, Integrations, and Sales to deliver a seamless experience.
• Identify and execute upsell and expansion opportunities to grow accounts and increase value.
• Renew contracts and lead negotiations with a consultative, win-win approach.
• Collect and share customer feedback to inform product improvements and internal processes.
• Support other CSMs by role modeling best practices and demonstrating strong communication and ownership.

As a Customer Success Manager at Teamtailor, you will be offered

• Responsibility for your own customer base
• Incredible development opportunities
• The opportunity to work with the market's best product
• Fixed salary with commission benefits
• Be part of a great multicultural team.

Is this you?

• Proven experience in Customer Success, Account Management, HR/recruitment, or a similar client-facing role in a SaaS environment
• Strong relationship-building and communication skills (verbal & written)
• Experience in leading projects
• Proactive, goal-oriented mindset with the ability to manage multiple priorities
• Experience with renewals, upselling, and customer retention strategies
• Strategic, consultative approach with strong problem-solving skills
• High emotional intelligence, empathy, and adaptability in fast-paced environments
• Have the mindset of being willing to learn and try new things
• Fluent in English and Finnish, both in writing and communication.

We value your personality and believe you're passionate about your work, ambitious, and working hard to reach your goals!

Interested? 😃