Job Description

Customer Success Manager - Federal (Southeastern US - Jacksonville, FL)

Location + Travel
This is remote position, but will require consistent travel - primarily in the Southeastern United States. Being located near a major metropolitan area, such as Atlanta or Jacksonville, in the Southeastern United States is preferred.

About Legion

Let’s be real, AI isn’t magic; Legion was built to move beyond AI hype—delivering secure, reliable systems that work alongside the people tackling the world’s most critical challenges.

Born from a Department of Defense partnership and trusted by leaders across government and enterprise, Legion embeds intelligence inside complex systems, unlocking data, accelerating human workflows, and strengthening mission-critical systems. We don’t replace workflows—we optimize them, ensuring quality, efficiency, and reliability inside the platforms our partners already use.

With world-class collaborators like Palantir, Nvidia, HPE, and Oracle, we’re building intelligent infrastructure that enhances human capability and drives impact at the edge and across a range of enterprises.

We’re looking for bold thinkers and doers to join us in shaping the future of AI that’s secure, grounded, and built to work.

• SECRET or TS/SCI Security Clearance.
• Significant experience as a CSM or AM working with the government Our team is lean and requires someone who is able to thrive in the federal space without significant guidance.
• Ability & Willingness to travel.You will need to be onsite with our customers frequently. Most of them will be in the Southeastern United States.
• Experience with a technical product You’ll need to have worked with a highly-technical product in the past. Legion is a Generative AI product and the technology itself is highly complex. While our users can be anyone at an enterprise, the decision-makers involved in bringing Legion to their company (e.g., CTOs, CIOs) are often quite technical and you will need to be able to comfortably communicate with them.
• Exceptional communication skills. You represent Legion to the customer, and you represent the customer to Legion. Effectively communicating in both directions is paramount and critical to the success of both the customer and Legion.
• Proven ability to collaborate You can work effectively with cross-functional teams, including sales, product, and/or engineering to articulate customer needs and develop new platform capabilities to meet them.
• Understanding of AI technologies.You understand machine learning concepts and their applications in real-world scenarios and can communicate them to customers of varying levels of technical backgrounds.
• Experience with maintenance, repair, and operations (MRO). The customers for this particular role are leveraging Legion for MRO. The more familiarity you have with this area, the faster you can deliver value for them.

• Experience working at a startup Legion is early-stage and that means there’s a lot of things that aren’t figured out yet. You’ll need to be comfortable with operating in that kind of environment.
• Technical background You have some experience building tools for project management (e.g., using Excel, SQL, Python, etc.) or developing your own applications for this or other purposes.

Equal Opportunity Statement

Legion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.